OFFICIAL-SOURCE SERVICE PROCUREMENT GUIDE

Fortinet Service Code 247: FortiCare Premium Support SKU Guide

A platform-and-term matrix for the audited FC-10 service order lines that use code 247 for FortiCare Premium Support.

Service code 247 35 audited order lines Updated July 30, 2026

The audited product set identifies code 247 order lines as FortiCare Premium Support for one eligible FortiGate appliance. Each line is a support entitlement associated with an already-owned platform; it does not include a new firewall, security subscriptions, cloud logging, installation work or universal on-site replacement.

What the buyer must match

Start with the registered FortiGate PID and serial, then select the complete FC-10 order line for the intended support duration. The same 247 segment appears across several appliance families, but the platform token and term remain part of the exact commercial identity.

Confirm the appliance is registered to the account that will own the support contract.
Record whether the transaction is new coverage, renewal or reinstatement after a lapse.
Verify service country, entitled contacts, start date and end date on the authorized quotation.
Order FortiGuard security services, enhanced RMA or managed services separately when required.

Exact code 247 lines by platform

Eligible platform	Audited exact order lines
FortiGate 120G	FC-10-F120G-247-02-12 - 12 months FC-10-F120G-247-02-36 - 36 months FC-10-F120G-247-02-60 - 60 months
FortiGate 121G	FC-10-F121G-247-02-12 - 12 months FC-10-F121G-247-02-36 - 36 months FC-10-F121G-247-02-60 - 60 months
FortiGate 200G	FC-10-FG2HG-247-02-12 - 12 months FC-10-FG2HG-247-02-36 - 36 months FC-10-FG2HG-247-02-60 - 60 months
FortiGate 201G	FC-10-F2H1G-247-02-60 - 60 months
FortiGate 30G	FC-10-FG30G-247-02-36 - 36 months FC-10-FG30G-247-02-60 - 60 months
FortiGate 71G-POE	FC-10-G71GP-247-02-12 - 12 months FC-10-G71GP-247-02-36 - 36 months FC-10-G71GP-247-02-60 - 60 months
FortiGate 80F	FC-10-0080F-247-02-12 - 12 months FC-10-0080F-247-02-36 - 36 months FC-10-0080F-247-02-60 - 60 months
FortiGate 80F-DSL	FC-10-F80FD-247-02-12 - 12 months FC-10-F80FD-247-02-36 - 36 months FC-10-F80FD-247-02-60 - 60 months
FortiGate 80F-POE	FC-10-F80FP-247-02-12 - 12 months FC-10-F80FP-247-02-36 - 36 months FC-10-F80FP-247-02-60 - 60 months
FortiGate 81F	FC-10-0081F-247-02-12 - 12 months FC-10-0081F-247-02-36 - 36 months
FortiGate 81F-POE	FC-10-F81FP-247-02-12 - 12 months FC-10-F81FP-247-02-36 - 36 months FC-10-F81FP-247-02-60 - 60 months
FortiGate 90G	FC-10-0090G-247-02-12 - 12 months FC-10-0090G-247-02-36 - 36 months FC-10-0090G-247-02-60 - 60 months
FortiGate 91G	FC-10-0091G-247-02-12 - 12 months FC-10-0091G-247-02-36 - 36 months FC-10-0091G-247-02-60 - 60 months

Acceptance evidence

Acceptance should show the contract against the correct appliance serial in the Fortinet account, with the expected Premium Support tier and coverage dates. Keep the exact SKU, quote, contract identifier, entitled contacts and portal evidence. A purchase order alone does not prove activation.

Scope boundaries

Premium Support and expedited hardware replacement are not interchangeable labels. If the deployment requires four-hour delivery, engineer-assisted replacement, Secure RMA or another location-dependent commitment, confirm and order that exact additional entitlement for the installation address.

Official manufacturer references

This independent procurement guide does not replace the current Fortinet service description or authorized quotation. Availability and fulfillment conditions must be confirmed for the customer and location.