FORTINET FC-10-FG30G-247-02-36 FortiGate 30G Services and Subscriptions

FC-10-FG30G-247-02-36 Order Identity

FC-10-FG30G-247-02-36 is the Premium technical-support relationship for one eligible registered FortiGate 30G for 3 years. This FC service code is not an FG hardware order.

Compact branch platform boundary

Validate exact SKU, serial, account, country, dates, prerequisites and FortiOS. The service does not add local evidence storage; use customer-owned external logging and configuration backup.

Acceptance

Maintain account recovery, escalation contacts, severity evidence and sanitized diagnostics. Separate firewall failure from WAN, cabling, power, identity or application faults before escalation.

Branch evidence path

Record recurring symptoms, firmware actions, case decisions, replacement serials and recurrence dates. Use repeated incidents to trigger architecture or hardware remediation. Confirm retrieval after a representative circuit, policy or recovery event.

Three-year branch change ledger

Link circuit, VLAN, identity, certificate, policy and administrator changes to before-and-after tests. Preserve rejected changes and rollback evidence as well as successful implementation.

Anniversary capacity review

Compare observed interface use, session mix, encrypted traffic, event volume and external ingestion. Update thresholds when branch applications or connectivity change.

Midterm recovery drill

Restore configuration, exercise the contracted support or service workflow and retrieve resulting external evidence. Record elapsed time and every missing authorization.

Exception ownership checkpoint

Assign bypasses, emergency rules, disabled service functions and recurring carrier workarounds a business owner, compensating control and expiry. Test their removal before they become undocumented third-year architecture.

Closing-year transition gate

Choose renewal or successor work early enough to preserve routes, policies, accounts and evidence.

Exclusions

The line includes no appliance, security subscription, managed administration, universal on-site work, unlimited replacement or identical response for every incident.

Official references

Fortinet FortiCare Premium Support documentation supports the service context. FortiGate 30G Series documentation supports the compatible platform.