FORTINET FC-10-F120G-247-02-36 FortiGate 120G Services and Subscriptions

FC-10-F120G-247-02-36 Support Order Identity

FC-10-F120G-247-02-36 is the Premium technical-support relationship for one eligible registered FortiGate 120G for 3 years. This FC code adds a support or replacement entitlement to an eligible registered serial; it is not an FG hardware or bundle order.

FortiGate 120G eligibility boundary

Confirm the exact SKU, appliance serial, account, service country, start date, supported FortiOS and any prerequisite contract before ordering. The 120G is diskless, so this service does not provide local evidence retention; configuration backups and security logs need customer-owned external destinations.

Contract acceptance

Maintain account recovery, escalation contacts, severity evidence and sanitized diagnostics. Separate firewall failure from WAN, cabling, power, identity or application faults before escalation.

Case and recovery evidence

Record recurring symptoms, firmware actions, case decisions, replacement serials and recurrence dates. Use repeated incidents to trigger architecture or hardware remediation. Link every escalation or replacement event to the affected serial, approved contact, configuration-restoration result and external event record.

Three-year support ledger

Keep dated ownership for the serial, account, contacts, software train, configuration custody and external logs. At each anniversary, reconcile active administrators, open cases, replacement history and restore evidence.

Year-one stabilization record

Capture the accepted software branch, recurring defects, approved workarounds and the first complete recovery test. Link each exception to an expiry condition so temporary operating decisions do not become undocumented three-year dependencies.

Midterm resilience review

Exercise configuration recovery and the contracted escalation or replacement workflow without creating a false outage. Record elapsed time, missing authorization and the owner of every corrective action.

Second-anniversary architecture review

Compare observed interface use, policy growth, external-log volume, rack power, HA design and circuit changes with the original deployment assumptions. Decide whether the final contract year supports the existing design or needs a funded transition project.

Closing-year decision

Compare support use, hardware lifecycle, sustained load and architecture plans early enough to preserve account, policy and evidence continuity.

Three-year handover package

Prepare current contacts, portal roles, serial ownership, configuration location, open cases, approved software path and replacement instructions for the next contract owner. Test that a second administrator can use the package without relying on undocumented personal knowledge.

Excluded from this order

The line includes no appliance, security subscription, managed administration, universal on-site work, unlimited replacement or identical response for every incident.

Official evidence

Fortinet FortiCare Premium Support documentation supports the service scope. FortiGate 120G Series documentation supports the compatible diskless appliance identity.