FORTINET FC-10-FG2HG-247-02-12 FortiGate 200G Services and Subscriptions

FC-10-FG2HG-247-02-12 Procurement Identity

FC-10-FG2HG-247-02-12 is the Premium technical-support relationship for one eligible registered FortiGate 200G for 1 year. It is a per-device service order, not physical FG hardware or a bundle.

Diskless 200G operating boundary

Confirm exact SKU, serial, account, country, dates, prerequisites and supported FortiOS. The 200G does not provide local evidence storage, so customer-owned external logging, configuration backup and recovery custody are required independently from this entitlement.

Service acceptance

Maintain account recovery, escalation contacts, severity evidence and sanitized diagnostics. Separate firewall failure from WAN, cabling, power, identity or application faults before escalation.

High-throughput evidence path

Record recurring symptoms, firmware actions, case decisions, replacement serials and recurrence dates. Use repeated incidents to trigger architecture or hardware remediation. Verify external collection under representative load and after one controlled recovery or policy-change event.

Annual commissioning evidence

Record serial, account, dates, supported FortiOS, circuit roles, policy owners, configuration repository and external log destination. Capture representative ordinary and peak flows before later changes alter the baseline.

Monthly export assurance

Retrieve a known event from the external store each month and compare serial, time, interface, policy and action with the 200G source record. Investigate missing or delayed records before they affect incident reconstruction.

Quarterly entitlement sample

Test one service-specific allowed, blocked, detected or support workflow with an accountable reviewer. Record exceptions, disabled purchased functions and the control used for off-path traffic.

Annual commercial gate

Use cases, service use, load trend and recovery evidence to decide renewal, changed scope or retirement before procurement lead time threatens continuity.

Exclusions

The line includes no appliance, security subscription, managed administration, universal on-site work, unlimited replacement or identical response for every incident.

Official sources

Fortinet FortiCare Premium Support documentation supports the service scope. FortiGate 200G Series documentation supports the compatible diskless appliance boundary.