OFFICIAL-SOURCE SERVICE PROCUREMENT GUIDE
Fortinet Service Code 284: FortiCare Elite SKU Guide
This procurement guide organizes 24 audited FortiCare Elite order lines across 12 FortiGate platforms and the observed 12 months, 36 months, 60 months terms.
This procurement guide organizes 24 audited FortiCare Elite order lines across 12 FortiGate platforms and the observed 12 months, 36 months, 60 months terms. The complete platform token, service segment and duration remain part of each commercial identity; buyers should not substitute a nearby order line based only on a shared service name.
Observed ordering scope
The audited set covers FortiGate 81F, FortiGate 90G, FortiGate 91G, FortiGate 120G, FortiGate 121G, FortiGate 201G, FortiGate 80F-DSL, FortiGate 80F-POE, FortiGate 81F-POE, FortiGate 200G, FortiGate 30G, FortiGate 71G-POE. This matrix describes only the canonical products reviewed for indexing remediation and is not represented as Fortinet's complete catalog.
Establish Elite support escalation governance
FortiCare Elite procurement should identify the covered serials, entitled contacts, escalation owners and current Elite service outcomes. The premium label alone is not a substitute for contract-level scope.
- Match the 284 line to the registered appliance and account.
- Confirm Elite tier dates and authorized contacts.
- Document escalation, communication and support-case ownership.
- Order enhanced replacement separately when not named.
Exact code 284 order lines
| FortiGate platform | 12 months | 36 months | 60 months |
|---|---|---|---|
| FortiGate 120G | FC-10-F120G-284-02-12 | FC-10-F120G-284-02-36 | FC-10-F120G-284-02-60 |
| FortiGate 121G | FC-10-F121G-284-02-12 | FC-10-F121G-284-02-36 | FC-10-F121G-284-02-60 |
| FortiGate 200G | — | — | FC-10-FG2HG-284-02-60 |
| FortiGate 201G | — | — | FC-10-F2H1G-284-02-60 |
| FortiGate 30G | FC-10-FG30G-284-02-12 | — | — |
| FortiGate 71G-POE | FC-10-G71GP-284-02-12 | FC-10-G71GP-284-02-36 | — |
| FortiGate 80F-DSL | FC-10-F80FD-284-02-12 | — | FC-10-F80FD-284-02-60 |
| FortiGate 80F-POE | FC-10-F80FP-284-02-12 | FC-10-F80FP-284-02-36 | FC-10-F80FP-284-02-60 |
| FortiGate 81F | — | FC-10-0081F-284-02-36 | FC-10-0081F-284-02-60 |
| FortiGate 81F-POE | — | FC-10-F81FP-284-02-36 | FC-10-F81FP-284-02-60 |
| FortiGate 90G | — | FC-10-0090G-284-02-36 | FC-10-0090G-284-02-60 |
| FortiGate 91G | — | FC-10-0091G-284-02-36 | FC-10-0091G-284-02-60 |
Activation and acceptance evidence
Confirm Elite entitlement and contact access in the support account, then retain the contract identifier and dates.
Commercial boundary
Elite support does not automatically include every replacement, professional-service or security-subscription option.
Official manufacturer references
- Fortinet official FortiCare Elite reference 1
- Fortinet official FortiCare Elite reference 2
- Fortinet official FortiCare Elite reference 3
- Fortinet official FortiCare Elite reference 4
Use the current authorized quotation and service description as the controlling commercial record. This independent comparison does not expand manufacturer scope or geographic availability.