FORTINET FC-10-0091G-284-02-60 FortiGate 91G Services and Subscriptions

FC-10-0091G-284-02-60 Service Record

FC-10-0091G-284-02-60 is the Elite support tier for one eligible registered FortiGate 90G under accepted service-level and regional terms for 5 years. It is an FC service line for an already-owned device, not a physical FG or BDL order.

91G storage-bearing platform

Match exact SKU, serial, account, country, dates, prerequisites and supported FortiOS. Unlike the diskless 90G, the 91G has local storage; local retention still requires capacity monitoring, export policy, backup ownership and an approved media-disposition path.

Service acceptance procedure

Verify severity criteria, executive contacts, technical owners, site eligibility and evidence needed for priority handling. Run a tabletop that distinguishes critical edge failure from carrier or application faults.

Local-to-external evidence reconciliation

Measure acknowledgement, diagnostic transfer, customer decision and closure delays separately. Preserve alternate decision makers and account recovery so priority access survives staff changes. A successful local lookup does not prove cloud ingestion, entitlement status or long-term retention.

Five-year storage lifecycle

Maintain annual capacity, health, retention, time, account-custody and external-export records. A long service term does not guarantee that the appliance storage or software remains suitable for the full period.

Evidence durability register

Track log growth, overwritten records, storage alerts, legal-retention changes and recurring export failures with dated owners. Define an early migration trigger for capacity, support or architecture risk.

Successor evidence test

Build a sanitized test set from representative traffic and incidents. Compare local capture, cloud or provider workflow, external retention and rollback on the planned successor.

Final media and service exit

Preserve required exports, configuration, open cases, account-transfer approval and media disposition before deauthorizing the 91G. Record treatment of any remaining service term.

What this order does not include

The line includes no appliance, security subscription, unlimited field engineering, undocumented service level, automatic incident approval or local evidence archive.

Official references

Fortinet FortiCare Elite Support documentation supports the service context. Fortinet's 90G Series data sheet distinguishes the storage-equipped 91G platform.