FORTINET FC-10-F120G-284-02-60 FortiGate 120G Services and Subscriptions

FC-10-F120G-284-02-60 Support Order Identity

FC-10-F120G-284-02-60 is the Elite support tier for one eligible registered FortiGate 120G under accepted service-level and regional terms for 5 years. This FC code adds a support or replacement entitlement to an eligible registered serial; it is not an FG hardware or bundle order.

FortiGate 120G eligibility boundary

Confirm the exact SKU, appliance serial, account, service country, start date, supported FortiOS and any prerequisite contract before ordering. The 120G is diskless, so this service does not provide local evidence retention; configuration backups and security logs need customer-owned external destinations.

Contract acceptance

Verify severity criteria, executive contacts, technical owners, site eligibility and evidence needed for priority handling. Run a tabletop that distinguishes critical edge failure from carrier or application faults.

Case and recovery evidence

Measure acknowledgement, diagnostic transfer, customer decision and closure delays separately. Preserve alternate decision makers and account recovery so priority access survives staff changes. Link every escalation or replacement event to the affected serial, approved contact, configuration-restoration result and external event record.

Five-year support lifecycle

Review account custody, software support, case history, power and HA evidence, configuration recovery and external logging every year. A long entitlement does not guarantee that the original topology remains appropriate.

Long-horizon dependency map

Track carrier contracts, branch lease, rack power, HA peer, authentication systems, certificate authorities, external logging and the budget cycle that funds a successor. Record which dependency can force retirement before the entitlement expires.

Migration trigger register

Define triggers for unsupported software, recurring failure, capacity pressure, replacement-part constraints or a major network redesign. Assign funding and migration ownership before a trigger becomes an outage.

Year-three technology gate

At the third anniversary, compare supported releases, encrypted-traffic growth, application mix, operational staffing and replacement experience with the remaining two-year plan. Document whether to continue, redesign HA, reduce scope or begin staged migration.

Successor proof before final year

Use sanitized routes, policies, VPNs and representative incidents to test configuration translation, application behavior, external evidence and rollback on the intended successor. A vendor data-sheet comparison is not an operational acceptance test.

Final continuity record

Before retirement, preserve configuration, routes, policies, cases, external evidence, account transfer and any remaining-term treatment, then document deauthorization of the old serial.

Media and authorization closeout

Because the 120G is diskless, confirm that required evidence resides in approved external stores; still remove credentials, certificates, tokens and management authorization from the retired serial. Retain the approval and completion record with the asset disposition file.

Excluded from this order

The line includes no appliance, security subscription, unlimited field engineering, undocumented service level, automatic incident approval or local evidence archive.

Official evidence

Fortinet FortiCare Elite Support documentation supports the service scope. FortiGate 120G Series documentation supports the compatible diskless appliance identity.