FORTINET FC-10-F120G-284-02-12 FortiGate 120G Services and Subscriptions

FC-10-F120G-284-02-12 Support Order Identity

FC-10-F120G-284-02-12 is the Elite support tier for one eligible registered FortiGate 120G under accepted service-level and regional terms for 1 year. This FC code adds a support or replacement entitlement to an eligible registered serial; it is not an FG hardware or bundle order.

FortiGate 120G eligibility boundary

Confirm the exact SKU, appliance serial, account, service country, start date, supported FortiOS and any prerequisite contract before ordering. The 120G is diskless, so this service does not provide local evidence retention; configuration backups and security logs need customer-owned external destinations.

Contract acceptance

Verify severity criteria, executive contacts, technical owners, site eligibility and evidence needed for priority handling. Run a tabletop that distinguishes critical edge failure from carrier or application faults.

Case and recovery evidence

Measure acknowledgement, diagnostic transfer, customer decision and closure delays separately. Preserve alternate decision makers and account recovery so priority access survives staff changes. Link every escalation or replacement event to the affected serial, approved contact, configuration-restoration result and external event record.

Annual support operating plan

At activation, record the registered serial, FortiCloud account, named support contacts, approved administrators, supported FortiOS release, configuration-backup location and external event destination. Recheck access quarterly and close stale administrators before renewal.

Thirty-day readiness check

Within the first month, open the support portal, confirm entitlement dates, identify the person allowed to approve a replacement and retrieve a current configuration from the customer repository. Correct account or country mismatches while the purchase record is still readily available.

Quarterly case sampling

Select one closed case or, when no case exists, run a documentation and escalation drill. Verify serial selection, severity rationale, timestamps, uploaded diagnostic handling and the route used to return the resolution to operations.

Annual renewal evidence

Before the final quarter, summarize cases, replacement events, unresolved defects, software constraints and recovery tests. Use that record to select renewal, changed support level or platform migration rather than renewing from the SKU label alone.

Short-term commercial checkpoint

Compare the next entitlement start date with procurement lead time and the planned maintenance calendar. Record whether a lapse would block software access, case creation or the contracted replacement route, and give the renewal decision a named owner.

Excluded from this order

The line includes no appliance, security subscription, unlimited field engineering, undocumented service level, automatic incident approval or local evidence archive.

Official evidence

Fortinet FortiCare Elite Support documentation supports the service scope. FortiGate 120G Series documentation supports the compatible diskless appliance identity.