FORTINET FC-10-F120G-211-02-12 FortiGate 120G Services and Subscriptions

FC-10-F120G-211-02-12 Support Order Identity

FC-10-F120G-211-02-12 is the four-hour replacement-delivery service for eligible approved FortiGate 120G incidents in supported locations for 1 year. This FC code adds a support or replacement entitlement to an eligible registered serial; it is not an FG hardware or bundle order.

FortiGate 120G eligibility boundary

Confirm the exact SKU, appliance serial, account, service country, start date, supported FortiOS and any prerequisite contract before ordering. The 120G is diskless, so this service does not provide local evidence retention; configuration backups and security logs need customer-owned external destinations.

Contract acceptance

Confirm eligible address, after-hours access, receiving authority, incident contacts and serial. Exercise the dispatch-to-receipt workflow without creating a false incident.

Case and recovery evidence

Preserve authorization, dispatch, recipient, serial transition, secure staging and return completion. Assign customer owners for configuration, cable, circuit and application validation. Link every escalation or replacement event to the affected serial, approved contact, configuration-restoration result and external event record.

Annual support operating plan

At activation, record the registered serial, FortiCloud account, named support contacts, approved administrators, supported FortiOS release, configuration-backup location and external event destination. Recheck access quarterly and close stale administrators before renewal.

Thirty-day readiness check

Within the first month, open the support portal, confirm entitlement dates, identify the person allowed to approve a replacement and retrieve a current configuration from the customer repository. Correct account or country mismatches while the purchase record is still readily available.

Quarterly case sampling

Select one closed case or, when no case exists, run a documentation and escalation drill. Verify serial selection, severity rationale, timestamps, uploaded diagnostic handling and the route used to return the resolution to operations.

Annual renewal evidence

Before the final quarter, summarize cases, replacement events, unresolved defects, software constraints and recovery tests. Use that record to select renewal, changed support level or platform migration rather than renewing from the SKU label alone.

Short-term commercial checkpoint

Compare the next entitlement start date with procurement lead time and the planned maintenance calendar. Record whether a lapse would block software access, case creation or the contracted replacement route, and give the renewal decision a named owner.

Excluded from this order

Approval, inventory, location and cut-off conditions apply; the line includes no field engineer, application restoration, automatic fault acceptance or universal four-hour guarantee.

Official evidence

Fortinet Premium RMA 4-Hour Delivery documentation supports the service scope. FortiGate 120G Series documentation supports the compatible diskless appliance identity.