OFFICIAL-SOURCE SERVICE PROCUREMENT GUIDE
Fortinet Service Code 301: FortiCare Secure RMA SKU Guide
This procurement guide organizes 21 audited FortiCare Secure RMA order lines across 10 FortiGate platforms and the observed 12 months, 36 months, 60 months terms.
This procurement guide organizes 21 audited FortiCare Secure RMA order lines across 10 FortiGate platforms and the observed 12 months, 36 months, 60 months terms. The complete platform token, service segment and duration remain part of each commercial identity; buyers should not substitute a nearby order line based only on a shared service name.
Observed ordering scope
The audited set covers FortiGate 51G, FortiGate 81F, FortiGate 90G, FortiGate 91G, FortiGate 121G, FortiGate 80F-DSL, FortiGate 80F-POE, FortiGate 81F-POE, FortiGate 200G, FortiGate 71G-POE. This matrix describes only the canonical products reviewed for indexing remediation and is not represented as Fortinet's complete catalog.
Define Secure RMA media-handling controls
Secure RMA procurement is driven by failed-device data handling. Confirm covered hardware, eligibility, approval steps and the customer's media-retention or destruction requirements.
- Match the 301 line to the eligible serial and coverage dates.
- Document failed-media custody and authorization requirements.
- Confirm replacement logistics and service-address eligibility.
- Retain incident, approval and disposition evidence.
Exact code 301 order lines
| FortiGate platform | 12 months | 36 months | 60 months |
|---|---|---|---|
| FortiGate 121G | FC-10-F121G-301-02-12 | FC-10-F121G-301-02-36 | FC-10-F121G-301-02-60 |
| FortiGate 200G | FC-10-FG2HG-301-02-12 | — | FC-10-FG2HG-301-02-60 |
| FortiGate 71G-POE | — | FC-10-G71GP-301-02-36 | — |
| FortiGate 80F-DSL | FC-10-F80FD-301-02-12 | FC-10-F80FD-301-02-36 | FC-10-F80FD-301-02-60 |
| FortiGate 80F-POE | — | — | FC-10-F80FP-301-02-60 |
| FortiGate 81F | — | FC-10-0081F-301-02-36 | FC-10-0081F-301-02-60 |
| FortiGate 81F-POE | — | — | FC-10-F81FP-301-02-60 |
| FortiGate 90G | — | FC-10-0090G-301-02-36 | FC-10-0090G-301-02-60 |
| FortiGate 91G | FC-10-0091G-301-02-12 | FC-10-0091G-301-02-36 | FC-10-0091G-301-02-60 |
| FortiGate 51G | FC-10-GT51G-301-02-12 - 12 months | FC-10-GT51G-301-02-36 - 36 months | FC-10-GT51G-301-02-60 - 60 months |
Activation and acceptance evidence
Verify Secure RMA entitlement against the serial and preserve the approved failed-media handling record for each event.
Commercial boundary
Secure RMA does not mean free retention of all components, universal geographic availability or automatic engineer assistance.
Official manufacturer references
- Fortinet official FortiCare Secure RMA reference 1
- Fortinet official FortiCare Secure RMA reference 2
- Fortinet official FortiCare Secure RMA reference 3
- Fortinet official FortiCare Secure RMA reference 4
Use the current authorized quotation and service description as the controlling commercial record. This independent comparison does not expand manufacturer scope or geographic availability.