FortiCare and FortiGuard License Buying Checklist

Where FortiCare and FortiGuard service contracts fit

Fortinet quotations often combine hardware, FortiCare support and FortiGuard security services. The service SKU must match the covered appliance and the required contract duration.

Technical and commercial checks

• Match the service SKU to the exact appliance family.
• Confirm new contract, renewal or co-term transaction type.
• State included security services and FortiCare support level.
• Validate start date, registration account, destination and transfer rules.

How to make the selection

Treat the contract as a separate line item with a clear covered serial number or model, service bundle, duration and activation owner. Do not describe a hardware-only appliance as carrying security services unless the entitlement is included and verifiable.

Common procurement risks

• Purchasing a renewal SKU for an ineligible device.
• Assuming a used appliance includes transferable services.
• Failing to define who owns the Fortinet registration account.

Acceptance checklist

1. Match the service ordering code and covered appliance or serial number to the approved quotation; distinguish hardware, support and security subscriptions as separate deliverables.
2. Confirm whether the order is a new contract, renewal or co-term transaction and obtain eligibility confirmation before applying it to the intended device.
3. Compare the delivered service list and support level against the purchased bundle, including any separately ordered upgrade; do not infer coverage from the family name.
4. Verify the authorized registration account and the person responsible for activation. For a transferred appliance, resolve account ownership and transfer eligibility before accepting the contract.
5. Check the actual start and expiry dates in the entitlement record after activation; reconcile discrepancies with the supplier rather than assuming the full quoted term begins on delivery.
6. Record evidence that the purchased services are active on the correct device, then assign the renewal owner and retain the contract details without exposing account credentials.

Browse YYST Global enterprise IT hardware and use the exact model number when requesting stock, price, lead time or replacement guidance.

Official support and security-service references

Use Fortinet support services for the support context and the FortiGuard bundle comparison to check the current security-service combinations. These overview pages do not establish eligibility, transfer rights or activation dates for a particular service SKU; confirm those against the exact order and device.