FORTINET FC-10-FG2HG-211-02-12 FortiGate 200G Services and Subscriptions

FC-10-FG2HG-211-02-12 Procurement Identity

FC-10-FG2HG-211-02-12 is the four-hour replacement-delivery service for eligible approved FortiGate 200G incidents in supported locations for 1 year. It is a per-device service order, not physical FG hardware or a bundle.

Diskless 200G operating boundary

Confirm exact SKU, serial, account, country, dates, prerequisites and supported FortiOS. The 200G does not provide local evidence storage, so customer-owned external logging, configuration backup and recovery custody are required independently from this entitlement.

Service acceptance

Confirm eligible address, after-hours access, receiving authority, incident contacts and serial. Exercise the dispatch-to-receipt workflow without creating a false incident.

High-throughput evidence path

Preserve authorization, dispatch, recipient, serial transition, secure staging and return completion. Assign customer owners for configuration, cable, circuit and application validation. Verify external collection under representative load and after one controlled recovery or policy-change event.

Annual commissioning evidence

Record serial, account, dates, supported FortiOS, circuit roles, policy owners, configuration repository and external log destination. Capture representative ordinary and peak flows before later changes alter the baseline.

Monthly export assurance

Retrieve a known event from the external store each month and compare serial, time, interface, policy and action with the 200G source record. Investigate missing or delayed records before they affect incident reconstruction.

Quarterly entitlement sample

Test one service-specific allowed, blocked, detected or support workflow with an accountable reviewer. Record exceptions, disabled purchased functions and the control used for off-path traffic.

Annual commercial gate

Use cases, service use, load trend and recovery evidence to decide renewal, changed scope or retirement before procurement lead time threatens continuity.

Exclusions

Approval, inventory, location and cut-off conditions apply; the line includes no field engineer, application restoration, automatic fault acceptance or universal four-hour guarantee.

Official sources

Fortinet Premium RMA 4-Hour Delivery documentation supports the service scope. FortiGate 200G Series documentation supports the compatible diskless appliance boundary.