FORTINET FC-10-F6H0E-212-02-DD FortiGate 600E 4-Hour Hardware and Onsite Engineer Premium RMA

FC-10-F6H0E-212-02-DD Replacement-Service Check

FC-10-F6H0E-212-02-DD is a per-device 4-Hour Hardware and Onsite Engineer Premium RMA entitlement associated with an existing FortiGate 600E. It does not include a new firewall, base FortiCare contract or FortiGuard security subscription.

Exact Appliance Record

The ordering token F6H0E identifies a diskless E-series high-capacity platform. Record the HA state, external evidence repository, configuration backup and data-center access owner. This diskless sibling must not inherit the local-media assumptions of FortiGate 601E.

For the 600E, attach the HA topology, upstream dependencies, external evidence repository, latest configuration backup and data-center access roster. The diskless design shifts recovery attention to remote reconstruction and central diagnostics. Identify who can authorize emergency routing changes and how the replacement joins the pair. This preparation is distinct from delivery speed and prevents a high-capacity outage from waiting on undocumented ownership decisions.

The 600E recovery gate is synchronized HA operation, restored high-capacity paths and confirmed off-box diagnostics. Validate management reachability and configuration revision before returning traffic; there is no onboard-log test to substitute for the external repository check.

4-Hour Hardware and Onsite Engineer Premium RMA

Fortinet defines this Priority RMA option as an eligible replacement part and an onsite engineer arriving under the four-hour service level; the part and engineer may arrive separately. The engineer racks and cables the appliance under the service description. Active FortiCare Premium or Elite, diagnosis, registration and geographic availability are prerequisites.

Confirm site access, escort requirements, rack position, cabling record, configuration-restore owner and the boundary between engineer tasks and customer change approval. Preserve the country service confirmation and escalation route. The onsite engineer does not remove the need for a tested configuration backup, network owner or authorized maintenance window.

Before Activation

The DD suffix does not prove a contract duration. Preserve the authorized start and end dates, covered address, serial, FortiCare owner, service geography and any co-termination terms from the Fortinet quote. Confirm the prerequisite support contract before accepting this add-on.

• Match service code 212 and platform token F6H0E to the authorized quote.
• Verify the installed serial, registration owner and active FortiCare prerequisite.
• Confirm local coverage, contact details, access restrictions and incident escalation.
• Keep replacement delivery, engineer work and failed-media custody as separate documented decisions.

Official source: Fortinet FortiCare Services Ordering Guide.