FORTINET FC-10-F6H0E-247-02-DD FortiGate 600E Quote-Defined Term FortiCare Premium Support

FC-10-F6H0E-247-02-DD Contract and Platform Check

FC-10-F6H0E-247-02-DD is a per-device FortiCare Premium support entitlement for an existing FortiGate 600E. It does not include a firewall appliance, security-service bundle or separately expedited RMA add-on.

Exact Device Record

Keep the 600E serial separate from storage-equipped 601E. For a campus or data-center role, record the HA synchronization owner, external logging architecture, maintenance window and replacement roadmap because Premium support does not create local storage or migration governance. The asset is a diskless E-series high-capacity firewall; keep configuration backup and recovery ownership outside the commercial entitlement record.

For this diskless high-capacity model, attach the FortiAnalyzer or other central repository design, HA status, upstream dependency map and disaster-recovery contact. Confirm that support personnel can retrieve configuration backups even if the active appliance fails. These records prove operational readiness without implying that Premium support supplies local storage or an onsite spare.

For 600E, focus the decision on high-capacity traffic continuity and remote reconstruction. Identify where the latest configuration and diagnostics are held, who can approve an emergency change, and how a replacement joins the HA design. These controls are more relevant than a generic statement that support is available around the clock.

What Premium Covers

Fortinet lists Premium support with web and telephone support, firmware updates, asset-portal access and advanced replacement under applicable RMA terms. Current Fortinet material gives Premium a one-hour target for critical issues and next-business-day response for non-critical issues. Delivery and replacement availability remain subject to diagnosis, service terms, cutoff times and geography.

Term Acceptance

The DD suffix does not establish a duration on this page. Record the authorized start and end dates, co-termination basis, service geography, account owner and serial association before purchase. Reject unexplained overlap with active coverage and preserve the quote so future reviewers can reconstruct the actual support interval.

The quote-defined evidence file must retain the commercial line, authorized dates, account owner and reason for any co-termination adjustment. Do not translate DD into an assumed annual or multiyear label in the asset register. Preserve the original quote and activation confirmation as the controlling record.

• Match platform token F6H0E and the installed serial to FortiGate 600E.
• Verify the FortiCare account, registration region and present contract end date.
• Confirm the dates stated on the authorized Fortinet quote from the authorized order; do not infer a term from DD.
• Check whether Elite, Priority RMA or Secure RMA is required separately.

Official source: Fortinet FortiCare Services Ordering Guide.