FORTINET FC-10-F50G5-247-02-12 FortiGate 50G-5G Services and Subscriptions

One-Year FortiCare Premium Support Readiness

FC-10-F50G5-247-02-12 is the annual FortiCare Premium support entitlement for one eligible FortiGate 50G-5G. Fortinet code -247 identifies Premium support with round-the-clock technical-support access. This electronic service line does not include the firewall, security-signature subscriptions or a cellular plan.

Register the correct asset

Match the complete SKU to the exact serial, end-customer Fortinet account, deployment country and requested service dates. For high availability, validate coverage for each appliance rather than assuming one line covers both serials.

Prepare usable case evidence

Maintain a current configuration backup, FortiOS version, topology, WAN/5G behavior, recent changes and reproducible symptoms. Name authorized support contacts and test access to the support portal. Complete evidence reduces delay when a branch incident requires escalation.

Define the hardware continuity plan

Confirm the RMA method and regional availability stated for the purchased Premium service. Document who authorizes a return, where replacement equipment is delivered and how the configuration is restored. Keep a tested rollback or spare strategy if the site cannot tolerate the expected replacement interval.

Use the annual term for a deliberate review

Review cases, firmware needs, hardware health and support response during the year. Start renewal or platform planning before expiry, especially if the 5G branch design, service location or availability requirement is changing.

Scope boundary

FortiGuard threat services, Secure RMA, Elite support, managed operations, hardware and carrier airtime remain separate unless the authorized quote explicitly includes them.

Official source: Fortinet FortiCare Services Ordering Guide.