FORTINET FC-10-00306-284-02-DD Firewalls

FC-10-00306-284-02-DD Support Acceptance

FC-10-00306-284-02-DD is a per-device FortiCare Elite support entitlement for one existing FortiGate 300E. It is an electronic service code; it does not include the firewall appliance, a FortiGuard security bundle or a separately expedited RMA option.

Operational Device Record

The ordering token 00306 maps this support SKU to a diskless E-series mid-range firewall. Retain the two management/HA interfaces, sixteen copper ports, sixteen SFP positions, protected-zone map, HA peer and exact serial. This code is for 300E, so its support file should not import the local-storage and media-custody assumptions used for the 301E sibling.

Use Elite alerts to support a named mid-range firewall workflow: correlate the alert with the external log repository, collect NP6 and interface diagnostics, identify the affected zones and preserve the approved configuration revision. Case closure requires stable HA, expected routing and central-log continuity.

FortiCare Elite Boundary

Fortinet describes Elite as per-product support with 24x7 follow-the-sun engagement, enhanced response targets, Elite Portal access, automated monitoring and alerts, and security-hygiene recommendations for eligible FortiGate products. Firmware access and replacement remain governed by registration, diagnosis, current service terms and geography.

Commercial Evidence

The DD suffix on this page does not establish a fixed number of months. Preserve the authorized quote, exact start and end dates, current contract expiry, registration region and any co-termination terms. Confirm token 00306 and the installed 300E serial, then verify that diagnostics, external logs and configuration recovery are owned for the quote-defined coverage period.

• Match 00306, the authorized quote and the exact FortiGate 300E serial.
• Verify the FortiCare account owner, registration region and present coverage end date.
• Confirm Elite Portal recipients, incident contacts and recovery evidence.
• Order Priority RMA or Secure RMA separately when those controls are required.

Official sources: Fortinet FortiCare Services Ordering Guide; Fortinet 300E and 301E fast-path architecture.