FORTINET FC-10-00306-247-02-DD Firewalls

FC-10-00306-247-02-DD Entitlement Verification

FC-10-00306-247-02-DD is a per-device FortiCare Premium support entitlement for an existing FortiGate 300E. It does not include a firewall appliance, security-service bundle or separately expedited RMA add-on.

Support Services

Fortinet lists Premium support with web and telephone support, firmware updates, asset-portal access and advanced replacement under applicable RMA terms. Current Fortinet material gives Premium a one-hour target for critical issues and next-business-day response for non-critical issues. Delivery and replacement availability remain subject to diagnosis, service terms, cutoff times and geography.

Installed Asset Evidence

The 300E must be separated from storage-equipped 301E support records. Capture rack location, protected zones, HA role, external log repository and firmware owner so the service attaches to an auditable production asset rather than a broad mid-range family. The asset is a diskless E-series mid-range firewall; keep configuration backup and recovery ownership outside the commercial entitlement record.

The mid-range asset file should identify inspected network zones, interface ownership, central event archive and the last resilience exercise. Capture the serial of each HA member separately. This gives support engineers a precise operational context and prevents a ticket or replacement action from being opened against a similarly named 301E with different storage responsibilities.

For 300E, prioritize topology and recovery clarity. Support staff need the current interface map, HA relationship and backup revision before a failed diskless node can be restored safely. The renewal record should state which segmentation or perimeter workloads would be moved if the platform reaches its retirement trigger.

Contract Evidence

The DD suffix does not establish a duration on this page. Record the authorized start and end dates, co-termination basis, service geography, account owner and serial association before purchase. Reject unexplained overlap with active coverage and preserve the quote so future reviewers can reconstruct the actual support interval.

The quote-defined evidence file must retain the commercial line, authorized dates, account owner and reason for any co-termination adjustment. Do not translate DD into an assumed annual or multiyear label in the asset register. Preserve the original quote and activation confirmation as the controlling record.

• Match platform token 00306 and the installed serial to FortiGate 300E.
• Verify the FortiCare account, registration region and present contract end date.
• Confirm the dates stated on the authorized Fortinet quote from the authorized order; do not infer a term from DD.
• Check whether Elite, Priority RMA or Secure RMA is required separately.

Official source: Fortinet FortiCare Services Ordering Guide.