FORTINET FC-10-L300F-247-02-60 FortiGate 300F 5 Year FortiCare Premium Support

FC-10-L300F-247-02-60 Procurement Record

FC-10-L300F-247-02-60 is a per-device FortiCare Premium support entitlement for an existing FortiGate 300F. It does not include a firewall appliance, security-service bundle or separately expedited RMA add-on.

Before Ordering

A five-year support commitment requires written lifecycle approval. Compare the term with hardware support, firmware eligibility, depreciation and funded replacement timing; then maintain annual checkpoints for asset location, FortiCare ownership, service use and continuing business need. Extended commercial coverage does not prove the platform should stay deployed for the entire period.

The long-horizon evidence file should include lifecycle sign-off, yearly fitness reviews, a migration funding trigger and a process for handling early retirement. Document how stranded-term risk was evaluated before purchase. Each annual checkpoint should reconfirm recovery contacts, backup access and whether Premium remains the appropriate support tier. Escalate any planned disposal immediately so entitlement and asset records do not drift for the remainder of the prepaid horizon.

• Match platform token L300F and the installed serial to FortiGate 300F.
• Verify the FortiCare account, registration region and present contract end date.
• Confirm 60 months from the authorized order.
• Check whether Elite, Priority RMA or Secure RMA is required separately.

Platform Boundary

Record the production role, accelerated interface dependencies, HA partner, central evidence repository and firmware-change owner for this F-generation platform. Keep it separate from the earlier 300E/301E families even when an internal inventory abbreviates all of them as three-hundred-series firewalls. The asset is a F-series mid-range firewall; keep configuration backup and recovery ownership outside the commercial entitlement record.

For the F-generation mid-range platform, preserve accelerated-interface dependencies, HA roles, configuration repository and the maintenance-window authority. Document which applications rely on the inspection point and how a failed node is isolated. These facts help technical support triage the current architecture and prevent confusion with the older E-series three-hundred family.

For 300F, support readiness should reflect its throughput and interface role in the modernized network. Preserve dependency notes for high-speed handoffs, routing adjacencies and centralized management. The renewal owner should verify that the case-opening team can describe these dependencies without falling back to obsolete 300E documentation.

FortiCare Premium Boundary

Fortinet lists Premium support with web and telephone support, firmware updates, asset-portal access and advanced replacement under applicable RMA terms. Current Fortinet material gives Premium a one-hour target for critical issues and next-business-day response for non-critical issues. Delivery and replacement availability remain subject to diagnosis, service terms, cutoff times and geography.

Official source: Fortinet FortiCare Services Ordering Guide.