FORTINET FC-10-00281-210-02-DD Firewalls

FC-10-00281-210-02-DD RMA Identity

FC-10-00281-210-02-DD is a per-device Next Calendar Day Delivery Premium RMA entitlement associated with an existing FortiGate platform token 00281. It does not include a new firewall, base FortiCare contract or FortiGuard security subscription.

Service Boundary

Fortinet describes this Priority RMA option as courier delivery intended for the next calendar day when the exchange is confirmed before the applicable country cutoff. Availability, diagnosis, depot coverage and actual arrival remain subject to the current service terms and location. It requires an active FortiCare Premium or Elite contract.

Before ordering, confirm the destination country, service depot, local cutoff, receiving contact and failed-unit exchange workflow. Record how the site operates until the replacement arrives. This service accelerates eligible replacement delivery; it does not provide a pre-positioned spare, onsite engineer or guarantee outside the authorized coverage area.

Platform Acceptance

The ordering token 00281 identifies a legacy FortiGate platform requiring quote confirmation. Public official material available to this audit does not establish a safe human-readable platform name for token 00281. Preserve the exact token and require the authorized Fortinet quote plus installed serial to confirm the appliance before activation; do not guess from a reseller label.

For token 00281, the acceptance pack must include the manufacturer-authorized quote that maps the token to the installed model, plus a photograph or inventory record of the exact serial. Record interfaces, configuration backup, site address and recovery owner only after that match is confirmed. This conservative control prevents an attractive reseller description from becoming an unsupported platform fact and blocks RMA activation against the wrong legacy appliance.

The 00281 recovery gate cannot be predefined until the quote-to-serial platform match is complete. Once confirmed, attach a model-specific acceptance checklist to the order and reject any generic procedure that cannot identify interfaces, storage behavior and compatible replacement hardware.

Quote and Coverage Check

The DD suffix does not prove a contract duration. Preserve the authorized start and end dates, covered address, serial, FortiCare owner, service geography and any co-termination terms from the Fortinet quote. Confirm the prerequisite support contract before accepting this add-on.

• Match service code 210 and platform token 00281 to the authorized quote.
• Verify the installed serial, registration owner and active FortiCare prerequisite.
• Confirm local coverage, contact details, access restrictions and incident escalation.
• Keep replacement delivery, engineer work and failed-media custody as separate documented decisions.

Official source: Fortinet FortiCare Services Ordering Guide.