FORTINET FC-10-GT70G-301-02-12 FortiGate 70G Services and Subscriptions

One-Year Secure RMA Return Control for FortiGate 70G

FC-10-GT70G-301-02-12 is a 12-month Secure RMA service line for one eligible FortiGate 70G. Fortinet ordering material identifies code 301 as Secure RMA. The service addresses the handling and return path for eligible failed equipment; it is not a firewall purchase or a promise of four-hour or onsite response.

Confirm eligibility before relying on it

Verify the device serial, current FortiCare dependency, deployment country and exact Secure RMA dates on the quotation. Confirm the approved return procedure and any location restriction. A neighboring 70G-family serial must not be substituted without authorization.

Failed-unit custody procedure

Assign owners for case authorization, configuration backup, isolation of the failed appliance, receipt of the replacement and shipment documentation. Identify any data-bearing component and follow the customer's approved security and custody process.

Exercise the workflow

During the one-year term, review contact details and shipping information after a site or personnel change. Retain case numbers, serial transitions and return evidence. The operational objective is a documented, repeatable handoff rather than an improvised return during an outage.

Service boundary

Base support, replacement delivery SLA, onsite engineer, FortiGuard subscriptions and the original FortiGate 70G are not supplied by this service unless separate eligible lines state otherwise.

Official source: Fortinet ordering guide identifying Secure RMA code 301.