FORTINET FC-10-F6H1E-284-02-DD FortiGate 601E FortiCare Elite Support

FC-10-F6H1E-284-02-DD Support Identity

FC-10-F6H1E-284-02-DD is a per-device FortiCare Elite support entitlement for one existing FortiGate 601E. It is an electronic service code; it does not include the firewall appliance, a FortiGuard security bundle or a separately expedited RMA option.

Elite Service Boundary

Fortinet describes Elite as per-product support with 24x7 follow-the-sun engagement, enhanced response targets, Elite Portal access, automated monitoring and alerts, and security-hygiene recommendations for eligible FortiGate products. Firmware access and replacement remain governed by registration, diagnosis, current service terms and geography.

Installed Asset Evidence

The ordering token F6H1E maps this support SKU to a storage-equipped E-series high-capacity firewall. Record both 240GB SSDs, two management ports, eight copper interfaces, eight SFP slots, two 10Gb SFP+ slots, HA role and exact serial. The 601E storage boundary makes local evidence retention and failed-drive custody part of support acceptance, not an incidental hardware detail.

Assign Elite Portal alerts to teams that can assess both high-capacity traffic impact and storage health. Keep local-log retention, central export, configuration backup and data-custody authorization current. If replacement is diagnosed, technical recovery and permission to return defective media remain separate decisions.

For a 601E case, capture the health and role of each SSD before disruptive troubleshooting, identify which events must remain locally available and record the last successful export. The incident approver should decide whether diagnostics can be shared and whether failed storage may be returned. Close the case only after both traffic handling and the agreed evidence-retention path have been restored; an interface-only test is insufficient for this storage-equipped model.

Quote-Date Acceptance

The DD suffix on this page does not establish a fixed number of months. Preserve the authorized quote, exact start and end dates, current contract expiry, registration region and any co-termination terms. Match F6H1E to the 601E serial and validate both-drive monitoring, central export and media-handling authority for the authorized support dates.

• Match F6H1E, the authorized quote and the exact FortiGate 601E serial.
• Verify the FortiCare account owner, registration region and present coverage end date.
• Confirm Elite Portal recipients, incident contacts and recovery evidence.
• Order Priority RMA or Secure RMA separately when those controls are required.

Official sources: Fortinet FortiCare Services Ordering Guide; Fortinet FortiGate 600E Series Data Sheet.