FORTINET FC-10-0501E-247-02-DD Firewalls

FC-10-0501E-247-02-DD Contract and Platform Check

FC-10-0501E-247-02-DD is a per-device FortiCare Premium support entitlement for an existing FortiGate 501E. It does not include a firewall appliance, security-service bundle or separately expedited RMA add-on.

Exact Device Record

The final one identifies the storage-equipped sibling. Retain SSD health, local-retention purpose, export destination and the exact registered serial; a FortiGate 500E asset record is not interchangeable even when both devices serve a similar campus role. The asset is a storage-equipped E-series campus firewall; keep configuration backup and recovery ownership outside the commercial entitlement record.

The acceptance pack should include recent drive-health evidence, the local retention policy, disk-alert escalation and the scheduled export to the central repository. Preserve the campus service owner and the reason local storage is used. These facts distinguish the 501E from its diskless sibling and keep support entitlement, data retention and hardware monitoring as separate controls.

For 501E, support planning should treat local storage as part of incident readiness. Validate that logs can be recovered and exported before relying on them during a TAC case. The renewal decision should reference campus retention obligations and the date at which the SSD-equipped design will be replaced or repurposed.

What Premium Covers

Fortinet lists Premium support with web and telephone support, firmware updates, asset-portal access and advanced replacement under applicable RMA terms. Current Fortinet material gives Premium a one-hour target for critical issues and next-business-day response for non-critical issues. Delivery and replacement availability remain subject to diagnosis, service terms, cutoff times and geography.

Term Acceptance

The DD suffix does not establish a duration on this page. Record the authorized start and end dates, co-termination basis, service geography, account owner and serial association before purchase. Reject unexplained overlap with active coverage and preserve the quote so future reviewers can reconstruct the actual support interval.

The quote-defined evidence file must retain the commercial line, authorized dates, account owner and reason for any co-termination adjustment. Do not translate DD into an assumed annual or multiyear label in the asset register. Preserve the original quote and activation confirmation as the controlling record.

• Match platform token 0501E and the installed serial to FortiGate 501E.
• Verify the FortiCare account, registration region and present contract end date.
• Confirm the dates stated on the authorized Fortinet quote from the authorized order; do not infer a term from DD.
• Check whether Elite, Priority RMA or Secure RMA is required separately.

Official source: Fortinet FortiCare Services Ordering Guide.