FORTINET FC-10-0501E-210-02-DD Firewalls

FC-10-0501E-210-02-DD Service Entitlement

FC-10-0501E-210-02-DD is a per-device Next Calendar Day Delivery Premium RMA entitlement associated with an existing FortiGate 501E. It does not include a new firewall, base FortiCare contract or FortiGuard security subscription.

What This Code Provides

Fortinet describes this Priority RMA option as courier delivery intended for the next calendar day when the exchange is confirmed before the applicable country cutoff. Availability, diagnosis, depot coverage and actual arrival remain subject to the current service terms and location. It requires an active FortiCare Premium or Elite contract.

Before ordering, confirm the destination country, service depot, local cutoff, receiving contact and failed-unit exchange workflow. Record how the site operates until the replacement arrives. This service accelerates eligible replacement delivery; it does not provide a pre-positioned spare, onsite engineer or guarantee outside the authorized coverage area.

Installed Asset Evidence

The ordering token 0501E identifies a storage-equipped E-series campus platform. Record SSD status, retention purpose, central export and the exact registered serial. For a failed storage-equipped unit, the incident process must distinguish configuration recovery from the handling of locally retained data.

For the 501E, retain a drive-health snapshot, local-retention purpose, export verification and the person authorized to handle failed media. The campus recovery plan should identify the HA partner, rack access and how locally stored evidence is preserved or destroyed. A replacement workflow must not treat storage as an incidental detail, and the nonreturn decision belongs to Secure RMA policy rather than an ordinary delivery add-on.

The 501E recovery gate includes healthy local storage, expected log creation and verified export after configuration restore. Do not close the incident merely because interfaces pass traffic; the storage-equipped campus role must also resume its evidence duties.

Acceptance File

The DD suffix does not prove a contract duration. Preserve the authorized start and end dates, covered address, serial, FortiCare owner, service geography and any co-termination terms from the Fortinet quote. Confirm the prerequisite support contract before accepting this add-on.

• Match service code 210 and platform token 0501E to the authorized quote.
• Verify the installed serial, registration owner and active FortiCare prerequisite.
• Confirm local coverage, contact details, access restrictions and incident escalation.
• Keep replacement delivery, engineer work and failed-media custody as separate documented decisions.

Official source: Fortinet FortiCare Services Ordering Guide.