FORTINET FC-10-0500E-247-02-DD FortiGate 500E Quote-Defined Term FortiCare Premium Support

FC-10-0500E-247-02-DD Procurement Record

FC-10-0500E-247-02-DD is a per-device FortiCare Premium support entitlement for an existing FortiGate 500E. It does not include a firewall appliance, security-service bundle or separately expedited RMA add-on.

Before Ordering

The DD suffix does not establish a duration on this page. Record the authorized start and end dates, co-termination basis, service geography, account owner and serial association before purchase. Reject unexplained overlap with active coverage and preserve the quote so future reviewers can reconstruct the actual support interval.

The quote-defined evidence file must retain the commercial line, authorized dates, account owner and reason for any co-termination adjustment. Do not translate DD into an assumed annual or multiyear label in the asset register. Preserve the original quote and activation confirmation as the controlling record.

• Match platform token 0500E and the installed serial to FortiGate 500E.
• Verify the FortiCare account, registration region and present contract end date.
• Confirm the dates stated on the authorized Fortinet quote from the authorized order; do not infer a term from DD.
• Check whether Elite, Priority RMA or Secure RMA is required separately.

Platform Boundary

This platform has no onboard storage and relies on an external evidence-retention design. Document the HA role, FortiAnalyzer destination, migration owner and exact 500E serial instead of copying assumptions from storage-equipped FortiGate 501E. The asset is a diskless E-series campus firewall; keep configuration backup and recovery ownership outside the commercial entitlement record.

Campus evidence should show the off-box logging path, HA topology, protected business services and the maintenance team that owns firmware changes. Record the refresh milestone and the operational impact of losing this exact node. Since the 500E is diskless, no reviewer should infer local evidence retention merely because a neighboring 501E uses it.

For 500E, the decisive operational question is external observability. Confirm that central logging and configuration backups remain reachable during failover. A support renewal should cite the campus applications protected by this diskless node and the consequence if the external analytics path is unavailable during troubleshooting.

FortiCare Premium Boundary

Fortinet lists Premium support with web and telephone support, firmware updates, asset-portal access and advanced replacement under applicable RMA terms. Current Fortinet material gives Premium a one-hour target for critical issues and next-business-day response for non-critical issues. Delivery and replacement availability remain subject to diagnosis, service terms, cutoff times and geography.

Official source: Fortinet FortiCare Services Ordering Guide.