FORTINET FC-10-0500E-284-02-DD FortiGate 500E FortiCare Elite Support
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FC-10-0500E-284-02-DD Overview
FC-10-0500E-284-02-DD Elite Entitlement
FC-10-0500E-284-02-DD is a per-device FortiCare Elite support entitlement for one existing FortiGate 500E. It is an electronic service code; it does not include the firewall appliance, a FortiGuard security bundle or a separately expedited RMA option.
Before Activation
The DD suffix on this page does not establish a fixed number of months. Preserve the authorized quote, exact start and end dates, current contract expiry, registration region and any co-termination terms. Match token 0500E to the diskless 500E serial and verify the external logging and recovery owners before accepting the quote-defined support dates.
- Match 0500E, the authorized quote and the exact FortiGate 500E serial.
- Verify the FortiCare account owner, registration region and present coverage end date.
- Confirm Elite Portal recipients, incident contacts and recovery evidence.
- Order Priority RMA or Secure RMA separately when those controls are required.
FortiGate 500E Operations
The ordering token 0500E maps this support SKU to a diskless E-series campus firewall. Document the HA and management links, copper and SFP production interfaces, both 10Gb SFP+ handoffs, external log destination and exact serial. Keep this 500E record separate from 501E procedures: the diskless model depends on central evidence systems and must not inherit unsupported local-media assumptions.
Route Elite alerts to the campus network owner and security operations team, and preserve a tested off-box configuration backup. The case checklist should identify critical campus services, failover order and the person who validates central logging after recovery; portal visibility alone does not prove traffic and evidence paths are restored.
Support Scope
Fortinet describes Elite as per-product support with 24x7 follow-the-sun engagement, enhanced response targets, Elite Portal access, automated monitoring and alerts, and security-hygiene recommendations for eligible FortiGate products. Firmware access and replacement remain governed by registration, diagnosis, current service terms and geography.
Official sources: Fortinet FortiCare Services Ordering Guide; Fortinet 500E and 501E fast-path architecture.
FC-10-0500E-284-02-DD Specification
| Exact model / SKU | FC-10-0500E-284-02-DD |
| Exact support SKU | FC-10-0500E-284-02-DD |
| Supported platform | FortiGate 500E |
| Service code | 284 |
| Service tier | FortiCare Elite per-device technical support |
| Support access | 24x7 follow-the-sun telephone and web support under active coverage |
| Elite capabilities | Elite Portal, enhanced response targets, monitoring, alerts and security-hygiene recommendations |
| Contract duration | Authorized quote dates - DD does not define a fixed duration on this page |
| Hardware included | No - support entitlement for an existing registered appliance |
| Acceptance record | Serial, FortiCare owner, region, current expiry, authorized dates and alert recipients |
| Source match | FC-10-0500E-284-02-DD: Fortinet service code 284 Elite a-la-carte support, platform token 0500E, DD quote-defined dates and hardware-excluded boundary |
| Official manufacturer reference | Fortinet official FortiCare Services Ordering Guide |
FC-10-0500E-284-02-DD Ordering Information
This listing is a software license, subscription or support entitlement rather than standalone hardware. Confirm the covered device model, service level, contract duration, activation region, start date and delivery method before ordering.
FC-10-0500E-284-02-DD FAQ
What does the FC-10-0500E-284-02-DD entitlement cover?
FC-10-0500E-284-02-DD Fortinet FortiGate 500E FortiCare Elite Support is listed as a FORTINET license, subscription or support entitlement. Confirm the protected device or account, included services and exact contract term on the quotation.
Is FC-10-0500E-284-02-DD a physical hardware appliance?
This listing should not be assumed to include hardware. Confirm whether fulfillment uses an activation code, electronic entitlement, account registration or another vendor process.
What must be checked before ordering FC-10-0500E-284-02-DD?
Validate the parent device serial number or model, service start date, region, renewal eligibility, transfer restrictions and required vendor account before purchase.
What is the price of FC-10-0500E-284-02-DD?
The current reference price for FC-10-0500E-284-02-DD is US$ 750.00. Final pricing can change based on stock, quantity, configuration and delivery destination.
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