FORTINET FC-10-0500E-212-02-DD FortiGate 500E 4-Hour Hardware and Onsite Engineer Premium RMA

FC-10-0500E-212-02-DD Replacement-Service Check

FC-10-0500E-212-02-DD is a per-device 4-Hour Hardware and Onsite Engineer Premium RMA entitlement associated with an existing FortiGate 500E. It does not include a new firewall, base FortiCare contract or FortiGuard security subscription.

Exact Appliance Record

The ordering token 0500E identifies a diskless E-series campus platform. Document HA design, central logging, protected campus services and the replacement maintenance window. The 500E record must remain separate from storage-equipped 501E and its media-handling process.

For the 500E, document campus traffic dependencies, HA role, central logging, configuration repository and the authorized maintenance window. Because it is recorded as diskless, recovery depends on an intact external evidence path and current backup. Keep receiving contacts and rack access separate from 501E storage procedures. The RMA decision should identify which business services are restored first and how the replacement is validated before returning to production.

The 500E recovery gate is campus traffic restoration, HA stability and continuous central evidence collection. Verify every critical handoff and management route because the diskless appliance depends on surrounding systems to prove that security operations recovered fully.

4-Hour Hardware and Onsite Engineer Premium RMA

Fortinet defines this Priority RMA option as an eligible replacement part and an onsite engineer arriving under the four-hour service level; the part and engineer may arrive separately. The engineer racks and cables the appliance under the service description. Active FortiCare Premium or Elite, diagnosis, registration and geographic availability are prerequisites.

Confirm site access, escort requirements, rack position, cabling record, configuration-restore owner and the boundary between engineer tasks and customer change approval. Preserve the country service confirmation and escalation route. The onsite engineer does not remove the need for a tested configuration backup, network owner or authorized maintenance window.

Before Activation

The DD suffix does not prove a contract duration. Preserve the authorized start and end dates, covered address, serial, FortiCare owner, service geography and any co-termination terms from the Fortinet quote. Confirm the prerequisite support contract before accepting this add-on.

• Match service code 212 and platform token 0500E to the authorized quote.
• Verify the installed serial, registration owner and active FortiCare prerequisite.
• Confirm local coverage, contact details, access restrictions and incident escalation.
• Keep replacement delivery, engineer work and failed-media custody as separate documented decisions.

Official source: Fortinet FortiCare Services Ordering Guide.