FORTINET FC-10-PE221-212-02-12 FAP-221E 1-Year 4-Hour Onsite PRMA
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FC-10-PE221-212-02-12 Overview
One-year 4-hour hardware and onsite-engineer add-on
FC-10-PE221-212-02-12 is the one-year 212 PRMA tier for an eligible FortiAP 221E. Fortinet describes this level as replacement hardware plus an engineer arriving onsite within the 4-hour SLA, although the part and engineer may arrive separately.
Engineer activity boundary
The onsite engineer racks and cables the replacement appliance and can leave with the defective part when requested. Treat configuration restoration, controller policy, RF validation and application testing as separate customer or project responsibilities unless a written service scope states otherwise.
Prepare the site before an incident
Maintain correct primary and secondary contacts, access instructions, business hours and any security or inbound-ticket requirements. A four-hour response cannot be executed reliably when the service address or entry procedure is incomplete.
Prerequisite and term
An active FortiCare Premium or Elite per-device entitlement is required before this PRMA add-on is registered. The 12 suffix is a one-year term; match it to the FAP-221E serial and underlying support dates rather than treating it as replacement hardware inventory.
Official sources: Fortinet FortiCare ordering guide - 4HR-E; Fortinet FortiCare Services description.
FC-10-PE221-212-02-12 Specification
| Exact model / SKU | FC-10-PE221-212-02-12 |
| Exact entitlement | FC-10-PE221-212-02-12 |
| Eligible device family | FortiAP 221E |
| Service level | 4-hour hardware and onsite engineer (4HR-E) |
| Part / engineer timing | May arrive separately within the service process |
| Engineer scope | Rack and cable replacement; defective part removal if requested |
| Term | 1 year |
| Prerequisite | Active FortiCare Premium or Elite |
| Not included | A newly purchased FortiAP or unlisted configuration services |
| Source match | Fortinet official FortiCare guidance defines 212/4HR-E as replacement part plus onsite engineer, states that they may arrive separately and requires Premium or Elite base support |
| Official manufacturer reference | Fortinet official FortiCare PRMA ordering guide |
FC-10-PE221-212-02-12 Ordering Information
This listing is a software license, subscription or support entitlement rather than standalone hardware. Confirm the covered device model, service level, contract duration, activation region, start date and delivery method before ordering.
1 year procurement guidance: A one-year term suits short procurement cycles, bridge coverage and projects that require an annual renewal review. Confirm the start date and renewal owner before activation.
FC-10-PE221-212-02-12 FAQ
What does the FC-10-PE221-212-02-12 entitlement cover?
Fortinet FC-10-PE221-212-02-12 FAP-221E 1-Year 4-Hour Onsite PRMA is listed as a FORTINET license, subscription or support entitlement with a 1 year term. Confirm the protected device or account, included services and exact contract term on the quotation.
Is FC-10-PE221-212-02-12 a physical hardware appliance?
This listing should not be assumed to include hardware. Confirm whether fulfillment uses an activation code, electronic entitlement, account registration or another vendor process.
What must be checked before ordering FC-10-PE221-212-02-12?
Validate the parent device serial number or model, service start date, region, renewal eligibility, transfer restrictions and required vendor account before purchase.
What is the price of FC-10-PE221-212-02-12?
Please request a quote for FC-10-PE221-212-02-12. Final pricing depends on stock, quantity, configuration and delivery destination.
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