FORTINET FC-10-P23JF-247-02-36 FortiAP FAP-23JF

FC-10-P23JF-247-02-36 exact support identity

FC-10-P23JF-247-02-36 is a 3 Year FortiCare Premium Support line for one registered FAP-23JF. The full service code, AP serial and authorized dates must be preserved together.

Service code 247

Fortinet positions Premium as the base per-product support tier with web and telephone support, firmware access, asset-portal services and advanced hardware replacement under the applicable terms.

Commercial boundary

It does not include a new FortiAP, FortiGuard subscription, Elite Portal capabilities or a separately ordered Priority/Secure RMA add-on.

Operational decision

Confirm case-opening ownership, firmware governance, configuration backups and the ordinary replacement path. Premium is the operational baseline; faster delivery or onsite work must be authorized separately.

Service-specific audit

Audit Premium as the complete base-support record. Test that authorized staff can open a case, locate diagnostics, retrieve the approved configuration and identify the ordinary replacement workflow. Record firmware eligibility and account ownership independently from any security-service subscription. If operations require faster courier delivery, onsite labor, sensitive-media retention or Elite monitoring, document those as explicit gaps and procure only the separate option that closes the verified requirement.

3 Year governance audit

For a three-year commitment, assign an owner who survives annual budget changes and schedule a formal midpoint control. Reconcile the deployed serial, site, management release, open cases, portal users and planned migration date. Document account transfers and early hardware replacement immediately because there may be no yearly purchase event to reveal stale data. The midpoint result should state whether the remaining entitlement still supports the intended architecture and who funds the exit plan.

FAP-23JF platform evidence

The associated device is a Wi-Fi 6 wall-plate access point with integrated antennas and local LAN ports. Fortinet documents FAP-23JF as a supported Wi-Fi 6 model. Preserve the wall-plate location, cabling map, local-port authorization, configured country and management release with the registered serial.

Support-readiness evidence

Restore the wall-plate uplink, mapped LAN ports, PoE state, SSIDs and client VLAN behavior. The FAP-23JF is not accepted merely because its radios appear online.

3 Year contract control

The three-year term spans multiple budget and firmware cycles. Assign a midpoint review for asset location, contract ownership, management compatibility, depot coverage and replacement readiness.

FC-10-P23JF-210-02-36 evidence sequence

For the three-year wall-plate commitment, test the temporary coverage plan at midpoint, verify the registered address and preserve a labeled patching diagram. A replacement arriving next day is useful only when the site can identify every downstream port.

Independent recovery audit

Base the midpoint exercise on a hotel-room deployment where guest access, voice and a wired endpoint share the wall plate. Keep a labeled diagram for every downstream connection, define a temporary neighboring-AP coverage plan and identify who may enter an occupied room. The evidence should show how business service continues before delivery and how each local port is tested after replacement, rather than recording only that the new serial joined management.

Support activation record

• Match the complete SKU, FAP-23JF serial, FortiCare account and destination.
• Verify the 36 months start and end dates, existing coverage and any co-termination basis.
• Record case authority, firmware owner, configuration repository, monitoring and replacement escalation.
• Keep base support, Elite capability, security subscriptions and RMA add-ons as separate line items.

Related FortiAP support orders

• FC-10-P23JF-284-02-36 - compare support tier, prerequisite and term.
• FC-10-P23JF-204-02-36 - compare support tier, prerequisite and term.
• FC-10-P23JF-247-02-12 - compare support tier, prerequisite and term.

Official evidence: Fortinet FortiCare Services Ordering Guide; and Fortinet FortiAP Series data sheet.