FORTINET FC-10-F80FD-204-02-36 FortiGate 80F-DSL Services and Subscriptions

FC-10-F80FD-204-02-36 Exact Support Identity

FC-10-F80FD-204-02-36 is the 3 years FortiCare Premium-to-Elite Upgrade identified by code 204 for an eligible FortiGate 80F-DSL. Its documented scope is an upgrade path from eligible Premium support to the Elite support tier for the covered device and term.

Contract and Platform Match

Confirm the complete order code, current support relationship, serial, FortiCare account, service country, dates and responsible contacts. F80FD identifies the dedicated-DSL model; do not substitute the standard, PoE or bypass variant.

Three-Year Tier Reconciliation

Keep the base contract, upgrade line and resulting support tier together. Audit them after RMA, account transfer or co-termination changes so a billing record does not diverge from the device entitlement.

Midpoint Outcome Review

Compare escalations and service use with the original upgrade objective, then assign the final-year tier decision.

Service-Tier Outcome Ledger

Tag cases that used an Elite-specific handling path, note business impact and record whether response objectives were met. Use evidence rather than contract name alone when planning the third-year continuation.

At midpoint, compare high-priority case volume with the branch's actual criticality and document whether process improvements reduced the need for escalation.

Service Boundary

The order is not a base support contract, appliance, carrier service, managed operation, automatic eligibility approval or separate RMA logistics promise.

Official Evidence

FortiCare ordering guidance supports the support or replacement tier. The FortiGate/FortiWiFi 80F series data sheet supports the exact DSL-platform distinction.

Compare FortiCare Premium-to-Elite Upgrade Terms

• FC-10-F80FD-204-02-12 - 1 year
• FC-10-F80FD-204-02-60 - 5 years