FORTINET FC-10-0VM02-248-02-12 FortiMail VM02 1 Year FortiCare Premium Support
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FC-10-0VM02-248-02-12 Overview
FC-10-0VM02-248-02-12 Contract Verification
FC-10-0VM02-248-02-12 is a 1 year FortiCare Premium support entitlement for one existing, registered FortiMail VM02 virtual appliance. It is not a FortiMail license, VM image, hardware appliance, security-service bundle or cloud-hosting subscription.
Registered VM Evidence
VM02 licenses a two-vCPU FortiMail virtual appliance. Preserve the mail-flow topology, configured domains, storage allocation and hypervisor ownership with the entitlement. This contract supports an existing registered VM02; it does not supply the base virtual-appliance license or convert VM01 capacity into VM02.
The service file should show where message queues, quarantines and configuration backups are protected, plus who can provide diagnostics during an incident. Keep the FortiMail serial and VM identity synchronized after host migration so FortiCare support is not delayed by stale registration data.
Fortinet documents FortiMail VM02 with up to 2 virtual CPUs, 1 to 4 virtual NICs, 1 GB to 8 GB of virtual memory and 50 GB to 2 TB of storage. These are licensed/deployment limits to verify, not resources delivered by this support SKU.
Renewal Decision
For annual VM02 coverage, focus on whether the two-vCPU tier still matches the active mail flow. Capture normal and peak queue behavior, the destinations of quarantine and log data, and the current failover method. The renewal reviewer should decide whether the instance remains independent, moves down after domain reduction, or needs a larger tier; support continuation should follow that sizing decision rather than precede it.
Term Acceptance
An annual term supports a near-term renewal decision. Record the current contract end date, avoid a coverage gap or unexplained overlap, and schedule the next review before expiry. Reconfirm the registered VM identity, FortiMail software eligibility and account owner at each yearly renewal.
The annual purchase file should retain the Fortinet quote, activation confirmation, support account and one accountable renewal owner. Review open cases, platform sizing and planned migrations before extending coverage; do not treat an electronic support entitlement as inventory or a perpetual right to updates.
- Match the entitlement to the exact FortiMail VM02 serial and Fortinet support account.
- Confirm the authorized 12 months start and end dates and any co-termination.
- Verify the VM license, vCPU allocation, software release and deployment platform separately.
- Record mail-flow role, configuration backup, recovery owner and escalation contacts.
- Confirm whether FortiGuard security subscriptions are required under separate SKUs.
Service Boundary
Fortinet describes Premium as per-device technical support with web and telephone case access, firmware updates, asset-portal access and advanced replacement where a physical product and applicable RMA terms permit it. A virtual-appliance contract provides the support channel and software entitlement boundary; it does not create a physical replacement item.
Official sources: Fortinet FortiCare Services Ordering Guide; FortiMail Ordering Guide; FortiMail VM resource limits.
FC-10-0VM02-248-02-12 Specification
| Exact model / SKU | FC-10-0VM02-248-02-12 |
| Exact support SKU | FC-10-0VM02-248-02-12 |
| Supported product | FortiMail VM02 |
| Service type | FortiCare Premium per-device technical support |
| Contract duration | 12 months |
| Licensed vCPU tier | Up to 2 vCPUs on the separately licensed VM |
| Documented virtual NIC range | 1 to 4 virtual NICs |
| Documented memory range | 1 GB to 8 GB |
| Documented storage range | 50 GB to 2 TB |
| Hardware or VM license included | No - support entitlement for an existing registered FortiMail VM |
| Registration evidence | Fortinet serial, support account, software release, authorized dates and VM identity |
| Source match | FC-10-0VM02-248-02-12: FortiMail VM02 platform, service code 248 Premium support, 12-month suffix and hardware-excluded service boundary |
| Official manufacturer reference | Fortinet official FortiCare Services Ordering Guide |
FC-10-0VM02-248-02-12 Ordering Information
This listing is a software license, subscription or support entitlement rather than standalone hardware. Confirm the covered device model, service level, contract duration, activation region, start date and delivery method before ordering.
1 year procurement guidance: A one-year term suits short procurement cycles, bridge coverage and projects that require an annual renewal review. Confirm the start date and renewal owner before activation.
FC-10-0VM02-248-02-12 FAQ
What does the FC-10-0VM02-248-02-12 entitlement cover?
FC-10-0VM02-248-02-12 FortiMail VM02 1 Year FortiCare Premium Support is listed as a FORTINET license, subscription or support entitlement with a 1 year term. Confirm the protected device or account, included services and exact contract term on the quotation.
Is FC-10-0VM02-248-02-12 a physical hardware appliance?
This listing should not be assumed to include hardware. Confirm whether fulfillment uses an activation code, electronic entitlement, account registration or another vendor process.
What must be checked before ordering FC-10-0VM02-248-02-12?
Validate the parent device serial number or model, service start date, region, renewal eligibility, transfer restrictions and required vendor account before purchase.
What is the price of FC-10-0VM02-248-02-12?
The current reference price for FC-10-0VM02-248-02-12 is US$ 318.00. Final pricing can change based on stock, quantity, configuration and delivery destination.
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