FORTINET FC-10-0091G-314-02-12 FortiGate 91G Services and Subscriptions

FC-10-0091G-314-02-12 Service Record

FC-10-0091G-314-02-12 is the Essential technical-support relationship for one eligible registered FortiGate 90G under current regional terms for 1 year. It is an FC service line for an already-owned device, not a physical FG or BDL order.

91G storage-bearing platform

Match exact SKU, serial, account, country, dates, prerequisites and supported FortiOS. Unlike the diskless 90G, the 91G has local storage; local retention still requires capacity monitoring, export policy, backup ownership and an approved media-disposition path.

Service acceptance procedure

Confirm serial, account, region, dates, case contacts and diagnostic custody. Prepare sanitized evidence that distinguishes appliance faults from upstream carrier, cable, power and application problems.

Local-to-external evidence reconciliation

Preserve symptom timeline, FortiOS state, interfaces, external logs, recent changes, support response and resolution. Link recurring cases across administrators instead of closing each without context. A successful local lookup does not prove cloud ingestion, entitlement status or long-term retention.

Opening storage baseline

Record local capacity, health, retention settings, time synchronization and the external export destination when the annual term begins. Retrieve one known event locally and externally so a later gap has a dated comparison.

Quarterly evidence sample

Each quarter, sample an actual service outcome and its local record, then verify the external copy and responsible reviewer. Track disabled purchased capability separately from intentionally retained readiness.

Short-term capacity forecast

Project event growth through the annual expiry using observed daily volume and the configured retention policy. Record the point at which local rotation or external-ingestion delay would remove evidence needed for an incident or audit, then assign a corrective threshold rather than waiting for full storage.

Annual close

Before the last quarter ends, choose renewal, changed scope or retirement. Preserve remaining capacity, unresolved ingestion gaps, account ownership and the next budget action.

What this order does not include

The line includes no appliance, managed operations, FortiGuard security subscription, carrier troubleshooting, premium replacement promise or local evidence storage.

Official references

Fortinet FortiCare Essential Support documentation supports the service context. Fortinet's 90G Series data sheet distinguishes the storage-equipped 91G platform.