FORTINET FC-10-F6H0E-301-02-DD FortiGate 600E Secure RMA Service

FC-10-F6H0E-301-02-DD RMA Identity

FC-10-F6H0E-301-02-DD is a per-device Secure RMA Service entitlement associated with an existing FortiGate 600E. It does not include a new firewall, base FortiCare contract or FortiGuard security subscription.

Service Boundary

Fortinet states that Secure RMA allows the customer not to return defective hardware, protecting data within the customer premises. It is a per-device add-on available with FortiCare support and can be combined with Priority RMA where eligible. Secure RMA is a data-custody option, not a firewall appliance or an unconditional expedited-delivery promise.

Document the organization’s media-retention, destruction, legal-hold and chain-of-custody requirements before activation. Identify who authorizes nonreturn and how the failed asset is quarantined and disposed of. If faster replacement is also required, verify a separate eligible Priority RMA service rather than assuming Secure RMA changes delivery speed.

Platform Acceptance

The ordering token F6H0E identifies a diskless E-series high-capacity platform. Record the HA state, external evidence repository, configuration backup and data-center access owner. This diskless sibling must not inherit the local-media assumptions of FortiGate 601E.

For the 600E, attach the HA topology, upstream dependencies, external evidence repository, latest configuration backup and data-center access roster. The diskless design shifts recovery attention to remote reconstruction and central diagnostics. Identify who can authorize emergency routing changes and how the replacement joins the pair. This preparation is distinct from delivery speed and prevents a high-capacity outage from waiting on undocumented ownership decisions.

The 600E recovery gate is synchronized HA operation, restored high-capacity paths and confirmed off-box diagnostics. Validate management reachability and configuration revision before returning traffic; there is no onboard-log test to substitute for the external repository check.

Quote and Coverage Check

The DD suffix does not prove a contract duration. Preserve the authorized start and end dates, covered address, serial, FortiCare owner, service geography and any co-termination terms from the Fortinet quote. Confirm the prerequisite support contract before accepting this add-on.

• Match service code 301 and platform token F6H0E to the authorized quote.
• Verify the installed serial, registration owner and active FortiCare prerequisite.
• Confirm local coverage, contact details, access restrictions and incident escalation.
• Keep replacement delivery, engineer work and failed-media custody as separate documented decisions.

Official source: Fortinet FortiCare Services Ordering Guide.