FORTINET FC-10-F2H1G-301-02-36 Secure RMA Service for FortiGate 201G

FC-10-F2H1G-301-02-36 Service Identity

FC-10-F2H1G-301-02-36 is the documented secure-return workflow for an eligible approved replacement of one registered FortiGate 201G for 3 years. It is an FC service line, not physical FG hardware.

Storage-equipped 201G boundary

Validate exact SKU, serial, account, country, dates, prerequisites and FortiOS. The 201G provides local storage, but this order adds neither storage capacity nor a customer-owned external retention destination.

Acceptance procedure

Confirm secure-return eligibility, account, approved incident, replacement serial, custody route and media-risk owner. Export required configuration and external evidence before the original unit leaves service.

Local and external evidence

Link authorization, original and replacement assets, custodian, location and final disposition. Preserve security, legal and finance approval where special retention or destruction terms apply. Reconcile a known event across the 201G local store and the approved external destination.

Three-year storage custody

Define local and external retention, authorized administrators, configuration repository and recovery ownership. Reconcile account, serial, software and entitlement dates at each anniversary.

Midpoint evidence exercise

Restore a current configuration to an approved path, generate a known event and retrieve it from both stores. For support or RMA orders, rehearse authorization and replacement-serial transfer without a false outage.

Change and capacity ledger

Link circuit, policy, identity, certificate and retention changes to before-and-after tests. Track disk health, event growth and export delays so the closing-year plan reflects observed operation.

Exception ownership review

Give bypasses, disabled service functions, emergency policies and recurring workarounds a business owner, compensating control and expiry. Test removal rather than carrying undocumented exceptions through the full term.

Transition decision

Fund renewal or successor work early enough to preserve account, configuration, cases and evidence continuity.

Excluded items

The line includes no appliance purchase, automatic fault approval, fixed delivery speed, data recovery, local storage promise or permission to retain hardware outside accepted terms.

Official references

Fortinet Secure RMA Service documentation supports the service scope. FortiGate 200G Series documentation distinguishes the storage-equipped 201G platform.