FORTINET FC-10-F100F-660-02-36 FortiGate 100F Managed FortiGate Service

FC-10-F100F-660-02-36 Operational Record

FC-10-F100F-660-02-36 is the 36-month Managed FortiGate Service entitlement for one existing FortiGate 100F. It does not include a firewall appliance, customer business approval, unrestricted project work, SOC incident triage or replacement hardware.

Platform Workflow

Define managed device, approved contacts, change scope, maintenance windows, emergency authority, backup, escalation and acceptance. Submit a controlled change and verify authorization, implementation evidence, rollback readiness and customer closure.

For the 100F, define NOC authority separately for LAN, WAN, FortiLink, VPN, HA and security-profile changes, with different approval levels for routine and emergency work. Use a controlled production request to verify authorization, configuration backup, peer synchronization, implementation evidence and rollback. Sample traffic from campus, branch VPN and downstream managed devices after the change, then confirm cloud logs and the customer ticket agree. The service review covers unresolved incidents, stale administrators, repeated emergency changes and policy exceptions. Before the 36-month renewal, network, security and application owners confirm which work remains inside NOC scope and which requires a separate project.

The 100F managed-service runbook separates standard, elevated and emergency changes across HA, WAN, LAN, VPN, FortiLink and security profiles. Each class has approval, maintenance, peer-sync, application-test and rollback requirements. Evidence includes configuration revisions from both peers, cloud audit records, affected policy hits and application-owner acceptance. Repeated emergency work is converted into a problem-management action rather than normalized. The 36-month governance review reconciles NOC activity with customer security policy and outstanding architecture decisions.

Maintain a responsibility matrix for customer, NOC, security and application owners. Review change history, administrator access, unresolved incidents and service dates before renewal.

Eligibility

Before activation, match platform token F100F, the exact serial, FortiCloud or service account, region, compatible FortiOS and existing bundle coverage. The 36 suffix specifies 36 months.

Code 660 Boundary

Fortinet maps service code 660 to 24x7 Fortinet NOC service for device setup plus authorized network and policy change management, with FortiGate Cloud management, analysis and log retention functions.

• Confirm FortiGate 100F serial, account, region and 36-month dates.
• Document service-specific scope, prerequisites, owners and excluded responsibilities.
• Run an allowed workflow, negative test, evidence check and recovery or rollback test.
• Retain approvals, results, exceptions, escalation path and renewal decision.

Official sources: FortiGate Subscriptions and FortiGuard Bundles Ordering Guide; Fortinet 100F Series Data Sheet.