FORTINET FC-10-0400E-301-02-DD FortiGate 400E Secure RMA Service
- 763 412 7282
- +86 010 69614620
FC-10-0400E-301-02-DD Overview
FC-10-0400E-301-02-DD RMA Identity
FC-10-0400E-301-02-DD is a per-device Secure RMA Service entitlement associated with an existing FortiGate 400E. It does not include a new firewall, base FortiCare contract or FortiGuard security subscription.
Service Boundary
Fortinet states that Secure RMA allows the customer not to return defective hardware, protecting data within the customer premises. It is a per-device add-on available with FortiCare support and can be combined with Priority RMA where eligible. Secure RMA is a data-custody option, not a firewall appliance or an unconditional expedited-delivery promise.
Document the organization’s media-retention, destruction, legal-hold and chain-of-custody requirements before activation. Identify who authorizes nonreturn and how the failed asset is quarantined and disposed of. If faster replacement is also required, verify a separate eligible Priority RMA service rather than assuming Secure RMA changes delivery speed.
Platform Acceptance
The ordering token 0400E identifies a diskless E-series mid-range platform. Capture the central event path, HA peer, interface map and recovery owner. Do not transfer storage-specific procedures from FortiGate 401E; this exact serial needs its own replacement and configuration-restore record.
For the 400E, preserve central-log reachability, interface ownership, HA pairing, configuration backup and the team that validates policy behavior after replacement. Do not import storage or media-custody assumptions from 401E. The incident record should define how the diskless node is rebuilt, which routing adjacencies are checked and what evidence proves successful failback. This gives each RMA service a practical acceptance test for the exact platform.
The 400E recovery gate is correct routing, policy enforcement, HA state and external log continuity. Closeout evidence should show that the diskless node uses the intended configuration revision and that no 401E storage checklist was applied by mistake.
Quote and Coverage Check
The DD suffix does not prove a contract duration. Preserve the authorized start and end dates, covered address, serial, FortiCare owner, service geography and any co-termination terms from the Fortinet quote. Confirm the prerequisite support contract before accepting this add-on.
- Match service code 301 and platform token 0400E to the authorized quote.
- Verify the installed serial, registration owner and active FortiCare prerequisite.
- Confirm local coverage, contact details, access restrictions and incident escalation.
- Keep replacement delivery, engineer work and failed-media custody as separate documented decisions.
Official source: Fortinet FortiCare Services Ordering Guide.
FC-10-0400E-301-02-DD Specification
| Exact model / SKU | FC-10-0400E-301-02-DD |
| Exact service SKU | FC-10-0400E-301-02-DD |
| Associated platform | FortiGate 400E |
| Service code | 301 |
| Service type | Secure RMA Service |
| Base support prerequisite | Active per-device FortiCare support; confirm current terms |
| Duration | Authorized quote dates - DD does not define a duration on this page |
| Hardware included | No - RMA-related add-on for an existing registered appliance |
| Acceptance record | Serial, FortiCare owner, covered address, geography, contacts, access and authorized dates |
| Source match | FC-10-0400E-301-02-DD: FortiCare service code 301 Secure RMA Service, platform token 0400E, DD quote-defined term and hardware-excluded boundary |
| Official manufacturer reference | Fortinet official FortiCare Services Ordering Guide |
FC-10-0400E-301-02-DD Ordering Information
This listing is a software license, subscription or support entitlement rather than standalone hardware. Confirm the covered device model, service level, contract duration, activation region, start date and delivery method before ordering.
FC-10-0400E-301-02-DD FAQ
What does the FC-10-0400E-301-02-DD entitlement cover?
FC-10-0400E-301-02-DD Fortinet FortiGate 400E Secure RMA Service is listed as a FORTINET license, subscription or support entitlement. Confirm the protected device or account, included services and exact contract term on the quotation.
Is FC-10-0400E-301-02-DD a physical hardware appliance?
This listing should not be assumed to include hardware. Confirm whether fulfillment uses an activation code, electronic entitlement, account registration or another vendor process.
What must be checked before ordering FC-10-0400E-301-02-DD?
Validate the parent device serial number or model, service start date, region, renewal eligibility, transfer restrictions and required vendor account before purchase.
What is the price of FC-10-0400E-301-02-DD?
Please request a quote for FC-10-0400E-301-02-DD. Final pricing depends on stock, quantity, configuration and delivery destination.
Related products
Related FC-10-0400E-301-02-DD
Fortinet FC-10-0400E-188-02-12 Service Subscription for FortiGate 400E
FC-10-0400E-188-02-12 is a Fortinet commercial service/subscription ordering record associated with the FortiGate 400E platform code. It is not a FortiGate appliance. The exact entitlement represented by legacy service code 188, eligibility, activation method, region and service term must be confirmed on an authorized Fortinet quotation or FortiCare entitlement record before purchase.
Fortinet FC-10-0400E-980-02-12 one-year FortiGate-400E web-filtering order
FC-10-0400E-980-02-12 is the exact retained Fortinet one-year order code historically labeled as FortiGate-400E web-filtering order in the FortiGuard service family. Only the complete SKU, historical label and encoded term are asserted; covered scope, metric, region, activation and service commitments require the current authorized quotation.
Fortinet FC-10-0400E-928-02-12 one-year FortiGate-400E FortiGuard IPS order
FC-10-0400E-928-02-12 is the exact retained Fortinet one-year order code historically labeled as FortiGate-400E FortiGuard IPS order in the FortiGuard service family. Only the complete SKU, historical label and encoded term are asserted; covered scope, metric, region, activation and service commitments require the current authorized quotation.
Fortinet FC-10-0400E-988-02-12 one-year FortiGate-400E FortiGuard service order
FC-10-0400E-988-02-12 is the exact retained Fortinet one-year order code historically labeled as FortiGate-400E FortiGuard service order in the FortiGuard service family. Only the complete SKU, historical label and encoded term are asserted; covered scope, metric, region, activation and service commitments require the current authorized quotation.
Fortinet FC-10-0400E-131-02-12 FG-400E FortiGate Cloud Service
FC-10-0400E-131-02-12 is the Fortinet FortiGate Cloud a-la-carte service SKU for model field 0400E. The official ordering guide maps service code 131 to FortiGate Cloud, so the former botnet-protection description was not the correct ordering identity.
Fortinet FC-10-0400E-100-02-12 FG-400E AMP Service
FC-10-0400E-100-02-12 is Fortinet’s AMP a-la-carte service line for model field 0400E. The official ordering guide assigns code 100 to AMP. It is a service entitlement for the mapped FG-400E record and contains no firewall hardware.
Fortinet FC-10-0400E-159-02-12 FG-400E OT Security Service
FC-10-0400E-159-02-12 is the Fortinet OT Security a-la-carte service mapped to the 0400E model field. Code 159 is OT Security in the official ordering guide, correcting the former Security Rating description; this is not an FG-400E hardware SKU.
Fortinet FC-10-0400E-289-02-12 Legacy OCVPN Cloud Service for FortiGate 400E - 1 Year
FC-10-0400E-289-02-12 is a legacy 12-month SD-WAN Overlay Controller VPN cloud-service line associated with the 0400E device record. Fortinet’s migration guide places OCVPN on FortiOS 7.2.4 and earlier and moves later designs to Overlay-as-a-Service; this is not ATP or hardware.