FORTINET FC-10-0400E-211-02-12 1-Year 4-Hour Hardware Delivery RMA for FortiGate 400E
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FC-10-0400E-211-02-12 Overview
FC-10-0400E-211-02-12 is the four-hour hardware-delivery add-on
Fortinet FC-10-0400E-211-02-12 is a one-year Premium RMA service for an eligible FortiGate 400E. Service code 211 covers four-hour replacement hardware delivery. It does not include the original appliance, an onsite engineer, UTP security services or a standalone FortiCare contract.
Qualifying FortiCare is required first
Register active FortiCare Premium or FortiCare Elite on the exact 400E serial before adding PRMA. Align the add-on dates with the base support contract and preserve the authorized quote, entitlement record and covered site.
Delivery-only operational boundary
This service arranges courier delivery of eligible replacement hardware; the customer must provide qualified staff for removal, rack installation, cabling, configuration restoration and functional testing. If onsite engineering is required, code 212 is a different service line and must be quoted separately.
Location and cutoff validation
Four-hour availability varies by country and site. Confirm address eligibility, cutoff rules, receiving access, named contacts and after-hours procedure. Do not advertise a four-hour commitment until Fortinet validates the exact service location.
400E self-replacement plan
Maintain configuration and firmware records, interface/optic map, HA role, console access and a custody process for the failed unit. Test who will install the replacement and validate routing, VPN, policy, logging and critical applications without an included onsite engineer.
FC-10-0400E-211-02-12 Specification
| Exact model / SKU | FC-10-0400E-211-02-12 |
| Exact SKU | FC-10-0400E-211-02-12 |
| Service | Four-hour replacement hardware delivery Premium RMA add-on |
| Target appliance | FortiGate 400E |
| Term | 12 months |
| Prerequisite | Active FortiCare Premium or FortiCare Elite |
| Included | Courier delivery of eligible replacement hardware |
| Not included | Onsite engineer, installation, original appliance, UTP bundle and configuration work |
| Coverage gate | Fortinet must confirm country, site, address and cutoff eligibility |
| Customer readiness | Qualified installer, backup, firmware, optics, cabling and validation runbook |
| Source match | Fortinet's official FortiCare ordering guide defines code 211 as four-hour hardware delivery PRMA, requires qualifying support and separates it from code 212 onsite engineering |
| Official manufacturer reference | Fortinet official FortiCare PRMA ordering guide |
FC-10-0400E-211-02-12 Ordering Information
This listing is a software license, subscription or support entitlement rather than standalone hardware. Confirm the covered device model, service level, contract duration, activation region, start date and delivery method before ordering.
1 year procurement guidance: A one-year term suits short procurement cycles, bridge coverage and projects that require an annual renewal review. Confirm the start date and renewal owner before activation.
FC-10-0400E-211-02-12 FAQ
What does the FC-10-0400E-211-02-12 entitlement cover?
Fortinet FC-10-0400E-211-02-12 1-Year 4-Hour Hardware Delivery RMA for FortiGate 400E is listed as a FORTINET license, subscription or support entitlement with a 1 year term. Confirm the protected device or account, included services and exact contract term on the quotation.
Is FC-10-0400E-211-02-12 a physical hardware appliance?
This listing should not be assumed to include hardware. Confirm whether fulfillment uses an activation code, electronic entitlement, account registration or another vendor process.
What must be checked before ordering FC-10-0400E-211-02-12?
Validate the parent device serial number or model, service start date, region, renewal eligibility, transfer restrictions and required vendor account before purchase.
What is the price of FC-10-0400E-211-02-12?
Please request a quote for FC-10-0400E-211-02-12. Final pricing depends on stock, quantity, configuration and delivery destination.
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