FORTINET FC-10-00307-311-02-DD FortiGate 301E Legacy 8x5 FortiCare Support
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FC-10-00307-311-02-DD Overview
FC-10-00307-311-02-DD FortiCare Record
FC-10-00307-311-02-DD is a legacy 8x5 FortiCare support entitlement for one existing FortiGate 301E. It is a support contract, not a firewall appliance, security-service bundle, replacement unit, managed service or guaranteed after-hours response.
Eligibility Decision
The suffix identifies a variable-duration DD ordering record. For DD records, contract dates remain quote-dependent. Confirm registration, service start and end dates, covered support hours, product lifecycle and the current FortiCare successor tier before renewal.
- Match exact serial, model, FortiCare account, entitlement dates, firmware and lifecycle status.
- Name portal administrators, case openers, evidence approvers, change owners and after-hours contacts.
- Test one low-impact case, diagnostic package, response handoff, implementation decision and closure record.
- Review data minimization, local rollback, unsupported work and whether current operations require a newer support tier.
Acceptance Evidence
The 301E support runbook should join local event evidence with the case workflow. Generate a reversible administrator event, export the relevant records and attach only the minimum necessary configuration. Ask the assigned engineer to confirm interpretation, preserve the response with the local timeline and verify that the case can be handed between shifts without exposing unrestricted administrator access.
For the 301E, the acceptance criterion is evidence continuity. Local records, portal timestamps, engineer recommendations and the implemented action must reference one incident identifier so an auditor can distinguish advice from the actual device change.
Official sources: Fortinet Technical Support contacts; FortiCare portal and ticketing description; FortiGate 301E data sheet.
FC-10-00307-311-02-DD Specification
| Exact model / SKU | FC-10-00307-311-02-DD |
| Recorded support SKU | FC-10-00307-311-02-DD |
| Associated platform | FortiGate 301E |
| Historical service code | 311 |
| Service identity | Legacy 8x5 FortiCare support |
| Recorded term | a variable-duration DD ordering record |
| Hardware included | No |
| Security subscriptions included | No; support entitlement only |
| Required verification | Serial, registration, dates, covered hours, firmware, lifecycle and successor tier |
| Acceptance | Case access, bounded diagnostics, response handoff, change decision, rollback and closure |
| Source match | FC-10-00307-311-02-DD: legacy 8x5 FortiCare for FortiGate 301E, no hardware |
| Official manufacturer reference | Fortinet Technical Support |
FC-10-00307-311-02-DD Ordering Information
This listing is a software license, subscription or support entitlement rather than standalone hardware. Confirm the covered device model, service level, contract duration, activation region, start date and delivery method before ordering.
FC-10-00307-311-02-DD FAQ
What does the FC-10-00307-311-02-DD entitlement cover?
FC-10-00307-311-02-DD Fortinet FortiGate 301E Legacy 8x5 FortiCare Support is listed as a FORTINET license, subscription or support entitlement. Confirm the protected device or account, included services and exact contract term on the quotation.
Is FC-10-00307-311-02-DD a physical hardware appliance?
This listing should not be assumed to include hardware. Confirm whether fulfillment uses an activation code, electronic entitlement, account registration or another vendor process.
What must be checked before ordering FC-10-00307-311-02-DD?
Validate the parent device serial number or model, service start date, region, renewal eligibility, transfer restrictions and required vendor account before purchase.
What is the price of FC-10-00307-311-02-DD?
Please request a quote for FC-10-00307-311-02-DD. Final pricing depends on stock, quantity, configuration and delivery destination.
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