FORTINET FC-10-00307-311-02-DD Firewalls

FC-10-00307-311-02-DD FortiCare Record

FC-10-00307-311-02-DD is a legacy 8x5 FortiCare support entitlement for one existing FortiGate 301E. It is a support contract, not a firewall appliance, security-service bundle, replacement unit, managed service or guaranteed after-hours response.

Eligibility Decision

The suffix identifies a variable-duration DD ordering record. For DD records, contract dates remain quote-dependent. Confirm registration, service start and end dates, covered support hours, product lifecycle and the current FortiCare successor tier before renewal.

• Match exact serial, model, FortiCare account, entitlement dates, firmware and lifecycle status.
• Name portal administrators, case openers, evidence approvers, change owners and after-hours contacts.
• Test one low-impact case, diagnostic package, response handoff, implementation decision and closure record.
• Review data minimization, local rollback, unsupported work and whether current operations require a newer support tier.

Acceptance Evidence

The 301E support runbook should join local event evidence with the case workflow. Generate a reversible administrator event, export the relevant records and attach only the minimum necessary configuration. Ask the assigned engineer to confirm interpretation, preserve the response with the local timeline and verify that the case can be handed between shifts without exposing unrestricted administrator access.

For the 301E, the acceptance criterion is evidence continuity. Local records, portal timestamps, engineer recommendations and the implemented action must reference one incident identifier so an auditor can distinguish advice from the actual device change.

Official sources: Fortinet Technical Support contacts; FortiCare portal and ticketing description; FortiGate 301E data sheet.