IT Maintenance Solution
As a professional IT system integrator, Yiyuan Digital Communication has successfully provided IT maintenance services for customers in many industries such as education, commerce, telecommunications, manufacturing, transportation and so on. The company follows the principle of "taking customers as the focus of attention" and takes serving every customer as its own responsibility. By providing customers with one-stop IT operation and maintenance services such as weak current system deployment and implementation, hardware equipment inspection and door-to-door cleaning, we are not limited to tracking and maintaining our own products and projects, but as long as it is the needs put forward by users, it is the service scope of our company. Rich implementation experience is a powerful guarantee for us to improve customer satisfaction.
Scope of service
I. Computer room maintenance
Computer room precision air conditioning, UPS power supply subsystem, computer room fire protection, integrated wiring, water leakage detection system, environmental monitoring system, lightning protection grounding system, computer room hardware equipment debugging and replacement, IT network maintenance
II. Security entrance and exit system maintenance
Monitoring system/access control system/entrance and exit control system/anti-theft, fire and intrusion alarm system/electronic patrol system/parking management system
3. Building Automation System Maintenance
Electric power, lighting, air conditioning system, ventilation, water supply and drainage, disaster prevention, safety precautions, garage management and other equipment and systems, building visual intercom system maintenance
Maintenance content
I. Equipment
1. Regular equipment maintenance and cleaning
Check the ventilation and heat dissipation of each equipment host, clean the dust accumulated in each part, arrange the lines and tie them neatly. Keep the lines behind the equipment neat and standardized;
√ UPS电源（含电池组）充放电
√ 检查硬件各部位是否松动、性能是否异常。
√ 检查软硬件功能使用过程中是否有故障异常
2. Regular equipment debugging
√ 检查主机控制系统、软件运行是否正常，及时进行调试升级。
√ 检查设备线路进行测试，检查绝缘电阻值、传输信号衰减是否超过正常值，线路有无干扰，并提出整改方案。
3. Regular equipment maintenance and replacement
√ 对所有设备主机及设备终端进行性能测试，和故障排查，如发现设备损坏及时检修或更换。
II. Network and Software
1. Regularly monitor and optimize the network environment
2. Regularly monitor, upgrade and debug the software system involved in all equipment.
III. Customer Support
√ 对业主运营过程中所遇到的故障问题，提供24小时全天候在线服务，提供远程协助解决问题。
√ 对业主运营过程中所遇到的不能通过远程协助的问题，提供4小时快速响应到达现场的技术支持服务。
√ 对业主方的IT运维人员及相关工作人员进行线上，线下的专业技术指导和培训。
Maintenance process
√ YYS维保服务标准-甲方致电-客服接待-了解需求-预约现场勘测-制作方案-商务签订-指定专职维保团队