Fortinet FC-10-0500E-311-02-12 | 1Yr 8x5 FortiCare | FG-500E

The Fortinet FC-10-0500E-311-02-12 is a 1-year 8x5 FortiCare Enhanced Support subscription for the FortiGate-500E. This service provides foundational technical support during standard business hours (8 hours a day, 5 days a week), giving network administrators reliable access to Fortinet's technical experts, software updates, and hardware return-and-replace services.

Key Benefits

• Standard Business Hour Support: Provides technical assistance via the Fortinet web portal, interactive chat, and phone during local business hours, making it a cost-effective option for non-mission-critical environments.

• Firmware & OS Updates: Grants full access to FortiOS operating system updates and feature enhancements, ensuring the 500E is running the most stable and secure software available.

• Standard Hardware Replacement: Includes hardware return and replace coverage—typically an advanced 3-day replacement SLA after RMA approval—to resolve physical appliance failures.

• Support Portal Access: Provides unrestricted access to Fortinet's comprehensive technical knowledge base, documentation, and real-time ticketing system for efficient issue resolution.