The Fortinet FC-10-0500E-311-02-12 is a 1-year 8x5 FortiCare Enhanced Support subscription for the FortiGate-500E. This service provides foundational technical support during standard business hours (8 hours a day, 5 days a week), giving network administrators reliable access to Fortinet's technical experts, software updates, and hardware return-and-replace services.
Key Benefits
Standard Business Hour Support: Provides technical assistance via the Fortinet web portal, interactive chat, and phone during local business hours, making it a cost-effective option for non-mission-critical environments.
Firmware & OS Updates: Grants full access to FortiOS operating system updates and feature enhancements, ensuring the 500E is running the most stable and secure software available.
Standard Hardware Replacement: Includes hardware return and replace coverage—typically an advanced 3-day replacement SLA after RMA approval—to resolve physical appliance failures.
Support Portal Access: Provides unrestricted access to Fortinet's comprehensive technical knowledge base, documentation, and real-time ticketing system for efficient issue resolution.
| Attribute | Specification |
| Brand | Fortinet |
| Part Number (SKU) | FC-10-0500E-311-02-12 |
| Device Compatibility | FortiGate-500E Series |
| Service Tier | 8x5 FortiCare Enhanced Support |
| Service Term | 1 Year (12 Months) |
| Hardware Replacement | Standard Return & Replace (3-Day SLA) |
| Delivery Type | Digital License (E-Delivery) |
Low Price Guarantee | ![]() | Quality Assurance | |
100% Money Back Guarantee | Commodity Refund Guarantee | ||
Diversified and Flexible Transportation Services | ![]() | Standard Policy |